Kettle Coordinator

The Salvation Army in Canada; Windsor; On-site; CAD 24,000 - 36,000; Full time

Benefits offered by this job

Accommodation provided

Job summary

The Salvation Army in Canada is seeking a temporary seasonal Kettle Coordinator in Windsor to promote, recruit and oversee Christmas Kettle Campaign volunteers across locations.

You will supervise kettle operations, ensure volunteer coverage, train volunteers on kettle handling, and maintain positive relationships with site managers while ensuring donations are safeguarded. Local travel and flexible shifts are required; standard duties align with our mission and values.

Qualifications

• Completed High School or equivalent.
• 1+ year of customer service or campaign coordination experience.
• Ontario Class G Driver's Licence.
• Background Check required (CPIC or local).
• May require screening through The Salvation Army Abuse Registry.

Responsibilities

• Promote, coordinate, and oversee the activities of Christmas Kettle Campaign volunteers.
• Recruit kettle volunteers (individuals, groups, organizations and businesses).
• Oversee the operations of the Christmas Kettle campaign including supervise, support, schedule volunteers and respond to emergency absences.
• Orient and remind volunteers on proper Kettle handling and duties as required.
• Visit locations during shift changes and intermittently.
• Remain at the Kettle for the full shift, ensuring security of donations received.
• Communicate daily issues and supply deficiencies to the supervisor.
• Foster and maintain positive working relationships with kettle locations’ management and employees.
• Perform other position related duties as required.

Skills

Interpersonal skills

Customer service

Attention to detail

Problem solving

Team player

Communication skills

Listening skills

Lifting 9–12kg

Confidentiality

Adaptability

Education

High School Diploma or equivalent

Ontario Driver's License (Class G)

Tools

Microsoft Word

Excel

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

• Promote, coordinate, and oversee the activities of Christmas Kettle Campaign volunteers.
• Recruit kettle volunteers (including individuals, groups, organizations and businesses).
• Oversee the operations of the Christmas Kettle campaign including supervise, support, schedule volunteers and respond to emergency absences, etc.
• Orient and remind volunteers on proper Kettle handling and duties as required.
• Visit locations during shift changes and intermittently.
• Remain at the Kettle for the full shift (until relieved), ensuring security of donations received.
• Communicate daily issues and supply deficiencies to the supervisor.
• Foster and maintain positive working relationships with kettle locations’ management and employees.
• Perform other position related duties as required.

Internal

• Direct supervisor, management members, volunteers, staff

External

• Community

MANAGERIAL/Technical Leadership RESPONSIBILITY

• This position reports directly to the Community Engagement Specialist or designate.
• Direct report: N/A. Workflow coordinator for Christmas Kettle volunteers.

Financial And Materials Management

• Responsible for coordination of kettles and ensuring the security of donations.

Working Conditions

• This is a temporary seasonal full-time position, based on 40 hours per week.
• Normal hours of work: as per campaign operational requirements.
• Shifts will include days, afternoons, evenings, weekend shifts, and split shifts, Monday through Saturday. Applicable shifts include a ½ hour unpaid meal break.
• Flexibility in scheduling is required, as the hours will gradually increase as per the Christmas Kettle Campaign operational requirements.
• Required to wear appropriate Salvation Army identification.
• Standing for long periods will be required and exposure to cold weather
• Local travel is associated with this position.
• Normal location of work is: 355 Church Street, Windsor, ON N9A 7G9

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education, Qualifications And Certifications

• Completed High School or equivalent.
• Prior-related experience would be a definite asset (i.e. Campaign coordinating/Event, Fundraising experience)
• Valid Ontario Class “G” Driver’s License, current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
• Must provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment.
• May require screening through The Salvation Army Abuse Registry.

Experience And Skilled Knowledge Requirements

• A minimum of one year of related experience or working in customer service.
• Experience in office administration.
• Experience with general office equipment and must have strong skills and experience using word processing (WORD); spread sheet use (EXCEL).

Skills And Capabilities

• Excellent interpersonal skills, integrity, and adaptability.
• Ability to multi-task and work well in a fast-paced office setting
• Attention to detail, problem solving and analytical skills.
• Strong customer service skills; enjoy liaising and working with people of all ages and abilities.
• Exhibit good listening skills, have strong oral/written communication skills.
• Enthusiastic Team Player with excellent communication and interpersonal skills.
• Ability to maintain information in confidence and exercise good judgement.
• Ability to lift/move 9 to 12 kgs (20 – 25 lbs.)
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Must comply with all Salvation Army policies, procedures and associated legislation.
• Honest, courteous, and punctual; prepared to act in the best interest of employer.
• Represent The Salvation Army in a positive, professional, and engaging manner.
• Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

This position description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the incumbent.

Compensation

The target hiring range for this position is $17.60 to $21.84 with a maximum of $26.20.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.