Kettle Coordinator

The Salvation Army Canada and Bermuda Territory; Sydney; On-site; CAD 23,000 - 33,000; Full time

Job summary

The Salvation Army Canada and Bermuda Territory is seeking a Kettle Coordinator for a short-term full-time contract in Sydney, Cape Breton. You will oversee multiple kettle locations in a designated zone, work in malls or retail outlets, and guide volunteers to ensure smooth campaign operations.

Responsibilities include training, scheduling, securing kettles, donor inquiries, and timely reporting of timesheets and mileage. A valid driver’s license and ability to lift 20–25 lbs are required.

Qualifications

• Some high school coursework; completion of high school is an asset.
• One year of related experience or working in customer service.
• Money handling experience is an asset.
• Related experience is an asset.

Responsibilities

• Attend a day of training/orientation on The Salvation Army and the Christmas Kettle Campaign.
• Provide support in getting Kettles to zone locations prior to volunteer arrival at Campaign onset.
• Ensure all Kettle shifts are filled and Kettles are delivered to secure location before the start of Kettles.
• Orient and remind volunteers on proper Kettle handling and duties as required.
• Supervise, support and assign volunteers during the Campaign.
• Recruit new volunteers.
• Visit locations during shift changes and intermittently.
• Ensure timesheets and mileage reports are submitted accurately and timely.
• Remain at the Kettle for the full shift, ensuring security of donations.
• Respond to donor questions regarding SA ministries and programs.

Skills

Customer service

Communication

Team player

Flexibility

Confidentiality

Education

Some high school coursework

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY:
The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping TSA to give hope to other.
Kettle Coordinator position is a short-term contract position. The incumbent is responsible for oversight of several Christmas Kettle locations in a given geographical zone area. Zone locations include shopping malls, grocery stores and retail outlets.

Accountabilities

• Attend a day of training/orientation on The Salvation Army and the Christmas Kettle Campaign
• Provide support in getting Kettles to zone locations prior to volunteer arrival at Campaign onset
• Ensure all Kettle shifts are filled and Kettles are delivered to secure location before the start of Kettles
• Communicate daily issues and supply deficiencies to City/Assistant Coordinator
• Orient and remind volunteers on proper Kettle handling and duties as required
• Supervise, support and assign (as required) Kettle Volunteers throughout the Campaign
• Participate in the recruitment of new volunteers
• Visit locations during shift changes and intermittently
• Communicate daily with parties involved
• Ensure timesheets and mileage reports are submitted accurately and timely (weekly basis)
• Remain at the Kettle for the full shift (until relieved), ensuring security of donations received.
• Respond to questions/queries from potential donors regarding SA ministries and programs.
• Perform other work-related duties as assigned.

Financial and Material Management

• Collect donations and petite cash and ensure donations are always kept secure.

Working Conditions

• This is a temporary full time position
• Work environment is typically in malls/stores
• Standing for long periods will be required and exposure to cold weather

Education, Experience and Qualifications

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Alternative combination of education and Experience may be considered.

Education, Qualifications and Certifications

• Some high school coursework, completion of high school is an asset

Experience

• One year of related experience or working in customer service
• Money handling experience is an asset
• Related experience is an asset

Skills and Capabilities

• Valid driver’s license and a reliable vehicle required Excellent communication and interpersonal skills
• Enthusiastic Team Player with excellent communication and interpersonal skills
• Able to lift 9 to 12 kgs (20 – 25 lbs)
• Strong customer service skills; enjoy liaising and working with people of all ages and abilities
• Willingness to be flexible and work well under pressure with daily timelines and changing priorities
• Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion.

Compensation

The target hiring range for this position is $16.50 to $19.89 with a maximum of $23.86.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.