Junior Title Officer

FCT; City of Moncton; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A leading title insurance provider in Moncton, New Brunswick is seeking candidates with strong customer service skills and attention to detail. Responsibilities include preparing documents and managing customer calls. This position offers opportunities for professional growth within an inclusive team-oriented environment, along with comprehensive benefits and hybrid work arrangements.

Benefits

Comprehensive benefits

Group retirement savings plan

Paid holidays and time off

Hybrid work arrangements

Paid volunteer opportunities

Qualifications

• Previous experience in the financial and/or legal environment is considered an asset.
• Strong focus on building relationships.
• Ability to manage competing priorities within a busy office.

Responsibilities

• Prepare and review documents, applying Underwriting Guidelines.
• Handle inbound and outbound customer calls.
• Develop internal and external partnerships for customer service.

Skills

Customer service skills

Attention to detail

Strong organizational skills

MS Office proficiency

Judgment in confidential information

Tools

Social media automation tools

Job description

Overview

Company Summary: FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. FCT is committed to the success of each employee and fosters a diverse and inclusive environment.

Job Summary: We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you\'ll enjoy a career with us. We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

Responsibilities

• Prepare/review documents as required, including search of title; consistently applying Underwriting Guidelines, as applicable, to all files.

• Complete all Requests for Insurance, as mandated and as required in individual lender Procedures, within documented Service Level Agreements

• Respond to all communications, in accordance with our best practice standards, applying STAR Qualities.

• Develop internal and external partnerships to enhance overall customer service experience.

• Complete daily Quality Control as per audit guidelines.

• Responsible for handling inbound and/or outbound customer calls.

• Assist with reports, filing and data entry as required.

Qualifications

• Previous experience in the financial and/or legal environment is considered an asset.

• Possess strong customer service skills with a focus on building relationships.

• Possess strong attention to detail with the ability to manage competing priorities within a busy office environment.

• Ability to exercise good judgment in protecting confidential information.

• Excellent organizational skills with the ability to manage competing priorities.

• Working knowledge of Social media automation tools

• Proficiency in the Microsoft Office (Outlook, Word, Excel, PowerPoint)

• Advanced computer skills in MS Office products (Word, Excel)

Benefits

• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials

• Group retirement savings plan with company match

• Paid holidays and generous paid time off

• Hybrid work arrangements

• Paid volunteer opportunities and charitable donation matching

• Employee recognition programs that include referral incentives

• Potential for performance-based incentives

• The opportunity to participate in our stock purchase plan

• And more!

*As per terms of the employment agreement

The Great Place to Work Institute has named FCT one of Canada\'s Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We\'re also one of Achievers 50 Most Engaged Workplaces in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT\'s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.