Junior Storage & IT Infrastructure Technician

Sync; Toronto; Hybrid; CAD 50,000 - 58,000; Full time

Benefits offered by this job

Health benefits

Hybrid work

Vacation carry-over

Certification budget

Mentorship

Job summary

Sync in Toronto is seeking a Junior IT Infrastructure Technician to support our colocation facility and petabyte-scale storage systems. You will rack hardware, replace drives, manage the RMA process, procurement, and day-to-day IT needs, with on-site work and regular travel to the data centre.

Ideal candidates are early in their career, curious, meticulous, able to lift up to 50 lbs, and comfortable working in a hybrid environment.

Qualifications

• 0 to 2 years of experience in IT support, datacenter operations, or a related hands-on technical role.
• A proactive mindset and curiosity about infrastructure; you raise issues when observed.
• Working knowledge of server and storage hardware; comfortable with hand tools in a rack.
• Linux fundamentals at the command line; basic disk and filesystem tooling.
• Basic networking knowledge and ability to read and maintain a cabling map.
• Clear written communication and strong asset/ticket management habits.
• Ability to lift and position equipment up to 50 lbs and work on-site in Toronto.
• Eligibility to work in Canada.

Responsibilities

• Maintain JBOD storage enclosures: replace failed drives, verify rebuilds, track health trends.
• Install, cable, configure, provision, and decommission servers and storage chassis.
• Diagnose and resolve hardware faults across drives, memory, PSUs, HBAs, SAS, and network components.
• Support network infrastructure: rack and cable switches, maintain port maps, assist with changes.
• Participate in on-call rotation after onboarding; respond to monitoring alerts and runbooks.
• Own the RMA process end-to-end: identify failure, vendor case, shipments, replacement, inventory reset.
• Manage procurement for hardware; issue quotes, POs, receiving, and vendor communication.
• Maintain accurate asset inventory with serials, warranty, rack locations, and lifecycle state.
• Ensure clean, auditable cage via structured cabling and proper labeling.
• Coordinate with colocation provider on access, power, cooling, and maintenance windows.
• Provide general IT support: laptop provisioning, account setup, endpoint troubleshooting.
• Write/update runbooks for knowledge transfer; contribute to process improvements.
• Contribute during on-call rotation for incidents after ramp.

Job description

Sync in Toronto is seeking a Junior IT Infrastructure Technician to support our colocation facility and petabyte-scale storage systems. You will rack hardware, replace drives, manage the RMA process, procurement, and day-to-day IT needs, with on-site work and regular travel to the data centre.

Ideal candidates are early in their career, curious, meticulous, able to lift up to 50 lbs, and comfortable working in a hybrid environment.