Junior Software Engineer, Emergency Call Handling

Motorola Solutions; Outaouais; On-site; CAD 70,000 - 90,000; Full time

Job summary

Motorola Solutions is seeking a Software Engineer to join the Emergency Call Handling team, developing the VESTA 9-1-1 Call Handling solution. You will leverage agentic AI, automate DevOps and cybersecurity workflows, and work with engineers across real‑time pipelines, telephony, and backend infrastructure.

You’ll influence architecture, build core features, and shape how AI agents accelerate delivery while maintaining reliability, security, and product quality.

Qualifications

• Strong fundamentals in software engineering and debugging.
• Experience with real-time systems or communications is a plus.
• Bilingual French/English is advantageous for working with clients and colleagues.

Responsibilities

• Develop components for Emergency Call Handling Systems.
• Create AI-powered automation workflows to improve DevOps and cybersecurity tasks.
• Integrate AI techniques to improve evaluation, testing, and observability.
• Configure hardware and software, including network devices and servers.
• Build tests, code reviews, observability, and security into daily work.
• Collaborate with teams across backend, infrastructure, and product surfaces.

Skills

AI/ML concepts

Backend development

Python

C++

Linux/Windows scripting

Problem solving

Education

Bachelor's degree in CS or related

Tools

TeamCity

Jenkins

GitHub

CI/CD

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Aperçu de l’entreprise

Chez Motorola Solutions, nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nous concevons et connectons des technologies qui contribuent à protéger les personnes, les biens et les infrastructures. Nos solutions favorisent la collaboration essentielle pour améliorer la sécurité des populations, des écoles, des hôpitaux, des entreprises et, finalement, des nations. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr.

Department Overview

Emergency Call Handling is the critical interface for the citizen into the command center, public safety workflow. We are the leading solution provider for Emergency Call Handling, the software that enables 911 call centers to receive and process calls in Public Safety Answering Points across North America. We are part of the Motorola Solutions Software Enterprise, where innovation of workflow enhancements are being developed for call handling, incident management, responder dispatching and situational awareness. This software developer position will be a member of the team working on software applications for Public Safety.

Présentation Du Département

La gestion des appels d'urgence est l'interface essentielle du citoyen avec le centre de commandement et le flux de travail de la sécurité publique. Nous sommes le principal fournisseur de solutions pour la gestion des appels d'urgence, le logiciel qui permet aux centres d'appels 911 de recevoir et de traiter les appels dans les centres d'appels de la sécurité publique (CASP) à travers l’Amérique du Nord. Nous faisons partie de la division Logiciels d'entreprise (Software Enterprise) de Motorola Solutions, où sont développées des innovations pour améliorer les flux de travail liés à la gestion des appels, à la gestion des incidents, la répartition des intervenants et à la connaissance de la situation. Ce poste de développeur de logiciels fait partie de l'équipe travaillant sur des applications logicielles pour la sécurité publique.

Job Description

We are seeking a Software Engineer to join the team developing the VESTA 9-1-1 Call Handling solution. In this role, you will leverage agentic AI to build applications, automate DevOps and Cybersecurity workflows, improving quality and operational efficiency. You’ll work alongside experienced engineers across real‑time pipelines, telephony, backend infrastructure, and product surfaces. You’ll help influence architecture, build core product features, and shape how our team uses AI agents to move faster without compromising reliability, security, or product quality. We encourage engineers to use AI agents in their own work. But because this is mission‑critical software, humans still own quality, judgment, and what ships.

What You’ll Do

• Develop components for and integrate services into our Emergency Call Handling Systems
• Develop Agentic AI-powered automation workflows to improve efficiency of our DevOps and Cybersecurity tasks.
• Help integrate AI techniques to improve evaluation, testing, and observability for our systems.
• Get your hands dirty setting up and configuring hardware and software, including network devices and servers.
• Build strong habits around tests, code review, observability, and security from day one.
• Ask questions, dig into how things work, and bring fresh perspectives to the team.

You Might Be a Fit If

• You enjoy converting manual, tedious procedures to autonomous AI-powered workflows then jumping onto the next high‑impact challenge.
• You’re curious about working across backend, infrastructure, AI, and product, even if you haven’t done it all yet.
• You use AI tools daily, but you do not confuse speed with quality.
• You care about quality — you write tests, read documentation, and try to understand a system before you change it.
• You take feedback well and act on it.
• You have strong product instincts and care about the humans using what you build.
• You thrive in a team where you’ll have real ownership early — and you’re comfortable asking for help.

Relevant Experience

We don’t expect you to have shipped production systems. We care most about engineering fundamentals, learning velocity, curiosity, and how you think. Coursework, internships, research, and personal projects all count.

Relevant Exposure May Include

• Projects involving AI agents, AI pipelines or RAG systems.
• Real‑time communication systems using WebRTC, WebSockets, RTP/SRTP, media streaming, or low‑latency audio transport.
• Exposure to DevOps, Automation and CI/CD systems using tools such as TeamCity, Jenkins, Github, Artifactory
• Programming in Python, C#, C++, Java, or similar languages
• Comfortable scripting in both Linux and Windows and virtualization.
• Telephony and voice infrastructure, including PSTN, SIP trunking, PBX, and call routing.
• Bilingual French/English - Must be able to work also in English with our English‑speaking clients, customers and partners outside Quebec as well as with the rest of the colleagues in Canada, the United States and in other international countries as applicable.

You do not need experience in all of these areas. Most successful candidates will have experience in a few and curiosity to learn the rest.

Target Base Salary Range

$70,000 - $90,000 CAD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job‑related knowledge, skills, and experience. The actual offer will be based on the