Junior Service Advisor/Service Coordinator - Maple Mazda (25269)

Zanchin Auto Group; Vaughan; On-site; CAD 40,000 - 55,000; Full time

Job summary

Zanchin Auto Group is seeking a Junior Service Advisor/Coordinator to enhance customer satisfaction and service quality in Vaughan. The ideal candidate will have previous experience in sales and customer service in the automotive industry, proficiency in ERP and CRM systems, and strong communication skills. Join a dynamic team that promotes professional growth and offers a competitive compensation package along with a variety of benefits.

Benefits

Competitive compensation package

Enhanced Group Benefits Program

Ongoing development and training

Employee preferred pricing for vehicles

Qualifications

• 1 year proven experience as a Service Advisor or Sales/Customer Service Representative.
• Proficiency with ERP and CRM systems.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Provide frontline customer communications and service.
• Assist with selling vehicle maintenance and follow up with clients.
• Schedule appointments and prepare repair orders and invoices.

Skills

Customer Handling

Communication

Sales Ability

Education

Secondary School diploma

Tools

ERP systems

Customer Relationship Management Systems

Job description

Junior Service Advisor/Coordinator career and employment opportunity awaits you.

The Power to Move You

Maple Mazda, part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic JUNIORSERVICE ADVISOR/COORDINATOR to join the Team.

Join now to be part of a company that has been supporting the community for 50 years, and where careers are made and fostered with enthusiasm, integrity and respect. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.

What’s in it for you….

• Competitive and generous compensation package
• Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance…and so much more
• Company-provided tools and equipment
• Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
• Opportunity for career advancement within the group
• Employee preferred pricing for vehicles, travel, gym memberships, cell phones/plans, and so much more

About the opportunity…

As an integral part of the “we can do that” operation, this position is responsible to provide frontline customer communications and service for the department. Specifically:

• Answer phone calls, communicate and follow up with clients
• Assist with selling recommended and required vehicle repair/maintenance
• serve as the liaison between the customer and automotive service technician
• explain nature of vehicle maintenance and costs
• advise customers on how to look after the vehicle and stress the importance of maintenance
• schedule appointments; contact customers with vehicle repair status updates/follow-ups
• accurately prepare repair orders and invoices

About you….

Ideal candidates will have a strong background and proven experience in sales and customer handling, including:

• 1 year proven experience as a Service Advisor or Sales/Customer Service Representative; automotive and/or dealership experience preferred
• Secondary School diploma, or equivalent experience
• proficiency working with ERP systems (ie. CDK/Reynolds)
• proficiency working with Customer Relationship Management Systems
• ability to sell vehicle maintenance
• ability to adapt to a changing environment and meet deadlines
• strong ability to communicate professionally (verbally and written)
• strong attention to detail; organized and strategic
• ability to maintain confidentiality and professionalism
• ability to work independently and with minimal supervision
• self-motivated and driven with a passion for excellence in execution
• a desire to work in a high energy, fast-paced environment
• a proven commitment to quality of work

Why choose Zanchin Automotive Group?

Your career ambitions will be achieved -- we offer career development and advancement.

You will be part a winning team -- we are a leader in the industry driven by 50 years of people-centric business modelling.

Your voice will be heard and ideas celebrated -- we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.

You will enjoy a competitive pay and bonus plan -- we offer many employment perquisites.

You’ll be part of a culture at the fore-front of transparency, communication and engagement – we are a Team, and work together to achieve and thrive.

Apply now to join a dynamic company where the future is limitless, and embark on an exciting career and journey.

Interested in becoming part of the Zanchin Automotive Group team? Send your resume with salary expectations for review and consideration. We thank all applicants for their interest, but only those candidates selected will be contacted.

Zanchin Automotive Group is an equal opportunity employer committed to fostering an inclusive, equitable and accessible workplace where every team member feels valued, respected and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from all people. Should you require accommodation or support in any aspect of the recruitment and selection process, we will work with you to meet your needs.