Junior IT Technician (Computer Network Technician)

Plextec Inc.; Kitchener; On-site; CAD 45,000 - 60,000; Full time

Job summary

A fast-growing IT services provider in Kitchener, Ontario, is seeking a Junior IT Technician to monitor IT systems, troubleshoot issues, and support clients. The ideal candidate will have relevant educational qualifications and 1–2 years of experience in technical support. This position offers comprehensive benefits and opportunities for professional development.

Benefits

Extended health and dental care

Life insurance

On-site parking

Professional development opportunities

Qualifications

• Degree or diploma in Computer Science, Computer Engineering, or related IT field.
• 1–2 years of experience in a technical support, systems, or network role.

Responsibilities

• Monitoring IT systems and responding to alerts.
• Troubleshooting network, server, application, and hardware issues.
• Providing Tier 1 and Tier 2 support to clients.

Skills

Strong knowledge of Microsoft Active Directory

Problem-solving ability

Excellent English communication skills

Education

Degree or diploma in Computer Science or related IT field

1–2 years of experience in a technical support role

Tools

Hyper-V

Proxmox

Mikrotik Routers

Job description

About Plextec

Plextec is a fast-growing managed IT and cloud services provider based in Kitchener, Ontario. We help businesses succeed by delivering reliable, secure, and scalable technology solutions that keep their systems running and their teams productive.

We’re looking for a Junior IT Technician who’s passionate about technology, eager to learn, and excited to work in a collaborative, hands‑on environment. You’ll be part of a supportive team that values professionalism, curiosity, and client success.

What You’ll Do

As a Junior IT Technician at Plextec, you’ll be part of our frontline technical team, helping maintain and support our clients’ IT systems and data center operations.

Your responsibilities include:

• Monitoring IT systems and responding to alerts using Plextec’s monitoring tools
• Troubleshooting network, server, application, and hardware issues
• Performing backups, patching, and regular maintenance
• Providing Tier 1 and Tier 2 support to clients via phone, remote tools, and onsite visits
• Logging and tracking all issues in our incident/ticketing system (ConnectWise PSA or equivalent)
• Assisting in maintaining and supporting:
• Networking (Firewalls, Routers, Switches, Access Points)
• Windows Servers (Active Directory, Exchange, Hyper‑V)
• Linux/UNIX systems
• Proxmox clusters and backups
• Server and SAN hardware in our data centers
• Working with senior technicians and service desk teams to resolve escalated issues
• Following change management and security protocols for all customer‑impacting work

Who You Are

We’re looking for someone who’s not just technically capable but also proactive, adaptable, and client‑focused.

You’re someone who:

• Has a strong sense of ownership and problem‑solving ability
• Communicates clearly and professionally with clients and colleagues
• Can multitask and stay organized in a fast‑paced MSP environment
• Enjoys learning new technologies and improving processes

What You’ll Bring

Education & Experience

• Degree or diploma in Computer Science, Computer Engineering, or a related IT field — or equivalent experience
• 1–2 years of experience in a technical support, systems, or network role

Technical Skills

• Strong knowledge of Microsoft Active Directory and Windows Server environments
• Experience with:
  • Hyper‑V (required)
  • Proxmox (required)
  • Mikrotik Routers and routing (required)
  • Azure, Microsoft 365, and AWS (asset)
  • 3CX PBX, Citrix XEN, FreeNAS, UNIX/Linux/BSD (asset)
• Understanding of firewall, VPN, and routing concepts
• Familiarity with data center operations and IT service delivery best practices
• Valid G driver’s license and reliable vehicle (for onsite support)
• Excellent English communication skills

Why Join Plextec

• Comprehensive benefits, including:
  • Extended health and dental care
  • Life insurance
  • On‑site parking
• Casual dress and a supportive team culture
• In‑office position with occasional remote work permitted only under special circumstances (e.g., illness or severe weather)
• Opportunities for professional development — training and certifications may be discussed if they become relevant to the role

Ready to Grow with Us?

If you’re passionate about IT and want to build your career with a company that values initiative, teamwork, and continuous improvement, Plextec is the place for you.

Apply today and start your journey with Plextec!