Junior IT Support Specialist – Full-time, Permanent – Acton, ON

Fraser Direct Distribution Services Ltd; Montérégie; On-site; CAD 43,000 - 47,000; Full time

Benefits offered by this job

Health Benefits after 6 months

Mileage reimbursement between sites

Travel between Acton and Guelph for IT

Job summary

Fraser Direct Distribution Services Ltd. is seeking a Junior IT Support Specialist to provide front-line technical support and device setup in Acton, ON. You will troubleshoot software and hardware, assist with Windows 11 rollouts, and help users navigate technology with patience and clear communication.

The role emphasizes customer service, problem-solving, and collaboration across teams, with opportunities to grow technical skills and become a trusted go-to in IT support.

Qualifications

• Diploma or degree in a related field or currently completing studies.
• Experience with Windows 10/11, Android, iOS is advantageous.
• Familiarity with ZenDesk and imaging software.
• Strong customer service mindset and clear communication.

Responsibilities

• Provide responsive front-line technical support and troubleshooting for team members and clients.
• Track, prioritize, manage, and resolve support requests using our ZenDesk ticketing system.
• Assist with Windows 11 rollout initiatives and device migrations.
• Set up, maintain, and troubleshoot desktops, laptops, printers, scanners, and mobile devices.
• Communicate clearly and professionally to deliver a strong service experience.

Skills

Service mindset

Problem-solving

Organizational skills

Attention to detail

Adaptability

Curiosity

Communication

Collaboration

Explain technical information clearly

Education

Diploma or degree in a related field

Currently completing studies

CompTIA A+

Microsoft 365 Fundamentals (MS-900)

ITIL 4 Foundation

Tools

ZenDesk Ticketing System

Imaging Software

Active Directory

Job description

Junior IT Support Specialist – Full-time, Permanent – Acton, ON

Monday to Friday | 8:30 a.m. – 5:00 p.m. | 52 Futura Drive, Acton

The Junior IT Support Specialist plays an important role in keeping Fraser Direct connected, productive, and moving forward. As a member of our IT team, you’ll provide responsive front-line support across the business, with a strong focus on helping team members have the technology and support they need to get the job done well. From troubleshooting a device or resolving a software issue to setting up new equipment and helping people navigate technology, you’ll make a difference in the day-to-day experience of our teams.

We’re looking for someone who enjoys figuring things out, stays organized when there’s a lot happening, and takes pride in getting things right. You’re naturally curious and eager to learn, but you’re just as interested in people as you are in technology. You know that good IT support isn’t just about fixing the problem. It’s about listening, translating “tech speak” into plain language, and making it easier for someone to do their job. You work well with people across different teams, take initiative, and care about the quality of your work.

This role is for someone who wants to build their technical skills, contribute to a growing company, and become a trusted go-to person for the people they support.

What You'll Do

Front-Line Technical Support

• Provide responsive front-line technical support and troubleshooting for team members and clients.
• Track, prioritize, manage, and resolve support requests using our ZenDesk ticketing system.
• Support users with operating systems navigation, software issues, hardware setup, and device configuration.
• Assist with Windows 11 rollout initiatives and device migrations.
• Set up, maintain, and troubleshoot desktops, laptops, printers, scanners, and mobile devices.
• Communicate clearly, patiently, and professionally to deliver a strong service experience.
• Escalate complex technical issues appropriately while maintaining ownership and follow-through.
• Contribute ideas and improvements to enhance efficiency, service, and user experience.

Other

• Support additional projects, upgrades, and operational initiatives as assigned.

What You Bring

• A genuine service mindset and enjoy helping people solve problems.
• Apply logical thinking and problem-solving skills to patiently work through technical issues.
• Organize your work effectively, balancing multiple requests and priorities while meeting timelines.
• Pay close attention to detail and take pride in getting things right the first time, without losing sight of efficiency and responsiveness.
• Adapt easily to changing priorities, workload demands, and the needs of a growing business.
• Demonstrate curiosity and a willingness to keep developing your technical and interpersonal skills.
• Remain professional, calm, and composed when things don't go as planned.
• Collaborate effectively with people across all areas of the company.
• Explain technical information clearly and confidently to a range of audiences, both verbally and in writing.

• Working knowledge of or familiarity with the following:
  • Operating Systems: Windows 10, Windows 11, Android, iOS
  • Hardware: Desktops, Laptops, Label Printers, Laser Printers, Document Scanners, Barcode Scanners
  • Networking: Basic working knowledge of networks, switches, firewalls/gateways
  • Servers: Understanding of Domain Controllers and Print Servers
  • Productivity: Microsoft 365
  • Directory Services: Active Directory
  • Support Tools: ZenDesk Ticketing System, Imaging Software

Experience That's an Asset

• CompTIA A+
• Microsoft 365 Certified: Fundamentals (MS-900)
• ITIL 4 Foundation
• Experience with Windows Servers and Linux environments
• Phone system experience or VoIP support experience
• Diploma or degree in a related field or currently completing studies.

Why Fraser Direct?

We are a growing, family-owned Canadian company with service at the heart of what we do.

For more than 25 years, we have built our business through strong relationships, referrals, and a reputation for doing what we say we will do. Our clients count on us to be responsive, reliable, and committed to delivering on our promises.

You will join a team that is known for reliable service and takes pride in getting the details right. People here take ownership, help each other, and understand that good work by one person makes it easier for the whole team to succeed.

As the business grows, there is room to learn, take on new challenges, and grow with us.

To learn more, Fraser Direct.

Thank you to all interested applicants. Candidates who possess the best fit of experience, skills, and qualifications outlined above will be contacted for next steps in the hiring process. Please watch for follow up emails.

Details That Matter

• Core Hours Monday to Friday, 8:30am – 5:00pm
• Location 52 Futura Drive, Acton ON
• Reports To IT Support Specialist
• Supervises No direct reports
• Compensation
  • Base salary range of $43,000 to 47,000
  • Participation in the IT after-hours coverage rotation required
  • Travel between our sites in Acton and Guelph required, with mileage reimbursement
  • Health Benefits after 6 months
• Physical Demands
  • Sitting and working at a computer for extended periods.
  • Regular use of a computer, telephone, and keyboard.
  • Standing and walking within the office and our warehouses.
  • Reading documents and view computer screens for extended periods.
  • Communicating in person, by telephone, and through virtual meetings.
  • Regular, predictable attendance
  • Light to moderate lifting up to 35 lb/16 kg
  • Regular, predictable attendance is required
• Availability Full-time, year round
• Work Authorization Unrestricted work authorization in Canada

Our Commitment to Inclusion

• All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.
• We encourage you to connect with us if you require accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). All reasonable efforts will be made to provide such accommodations.
• By applying to this job, you will be assessed against our “Deliver the Promise” standards to ensure we provide our clients with consistent and exceptional service and cultivate a culture of excellence. Offers of employment are conditional upon satisfactory reference and background checks.

Additional Information

• AI will not be used to make hiring decisions or to determine who progresses in the job application process. This position is for an existing vacancy.