Junior IT Support Specialist

Traveland RV Supercentre; Grande Prairie; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading RV dealership located in Grande Prairie is seeking a motivated Junior IT Support person. This role involves providing on-site technical support to staff, troubleshooting desktop issues, setting up user accounts, and assisting in IT training. The ideal candidate holds a diploma in Computer Science or related experience and is familiar with Windows, Mac operating systems, and Office 365 administration. The position includes benefits such as Canada Life coverage and RRSP matching.

Benefits

Canada Life Coverage

Catered Staff Lunch, Semi Monthly

Annual Staff Incentive Trip

RRSP Matching / Retirement Planning

Opportunities to attend company social events

Qualifications

• Experience in desktop support position or relevant work experience.
• Excellent communication skills to assist users effectively.
• Ability to resolve desktop-related issues efficiently.

Responsibilities

• Provide technical support to internal staff.
• Troubleshoot and resolve desktop related issues.
• Set up new user accounts and PC equipment.
• Assist with user training and IT education.
• Escalate issues to senior support team.

Skills

Communication skills

Problem-solving skills

Ability to work independently

Familiarity with Windows

Familiarity with Mac

Office 365 administration

Education

Diploma in Computer Science or related fields

Job description

Junior IT Support

Our company has an outstanding opportunity for a results-focused, highly driven and Junior IT Support person. You will work with our existing support team, your primary role will be to provide on-site support for our Grande Prairie location.

Please note, this position is not remote.

Job Responsibilities

• Provide technical support to internal staff via phone, email, and in person
• Troubleshoots and resolve desktop related issues
• Set up new user accounts and PC equipment
• Assist with user training and IT education as needed
• Escalate issues to senior support team as needed

Role Requirements

• Diploma in Computer Science or related fields, or relevant work experience in desktop support position.
• Familiarity with Windows and Mac Operating systems
• Familiarity with Office 365 setup and administration
• Excellent communication and problem solving skills
• Ability to work independently or as part of a team

Benefits

• Canada Life Coverage
• Catered Staff Lunch, Semi Monthly
• Annual Staff Incentive Trip!!!
• RRSP Matching / Retirement Planning
• Opportunities to attend company social events

About Us

Traveland RV Supercentres are here to provide you with quality and professional service from a dedicated team that will help make your RV and Motor Home experience a lifetime of enjoyment. Traveland is one of the largest RV dealers in Canada with dealerships in Langley BC, Kelowna BC, Duncan BC, Parksville BC, Airdrie AB, Grande Prairie AB, Edmonton AB, Watrous SK, Weyburn SK, and Saskatoon SK.

Our goal is your complete satisfaction. We are proud to provide complete RV sales and complete RV service including: sales of new and used RVs, RV parts and accessories. If you have any questions about buying or servicing please contact us.

We will provide you with the best price and honest answers from one of the finest and most knowledgeable staff in the RV industry. We are here to help you make an informed decision.

Traveland RV is family owned and operated.

Come visit Traveland RV Supercentres or contact us today!