Junior IT Analyst — Hybrid Role with Unlimited PTO

Verafin; San Juan de Terranova; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A tech company in St. John's, NL is looking for a Junior IT Analyst to manage IT support tickets and assist with troubleshooting. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a customer-oriented approach. This is a full-time, hybrid role with a focus on technology and user support, offering benefits such as unlimited vacation and health coverage.

Benefits

Extended health benefits

Unlimited paid vacation

RRSP matching

Qualifications

• Demonstrated aptitude for problem‑solving and self‑directed learning.
• Comfortable navigating technical systems and tools.
• A proactive, go‑getter attitude.

Responsibilities

• Triage, prioritize, and resolve day‑to‑day IT support tickets.
• Troubleshoot common issues including user permissions and device setup.
• Support onboarding and offboarding processes.

Skills

Problem-solving aptitude

Excellent communication skills

Customer-oriented approach

Ability to navigate technical systems

Tools

Google Workspace

AzureAD

FreshService

Mobile device management (Intune, JAMF)

Job description

A tech company in St. John's, NL is looking for a Junior IT Analyst to manage IT support tickets and assist with troubleshooting. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a customer-oriented approach. This is a full-time, hybrid role with a focus on technology and user support, offering benefits such as unlimited vacation and health coverage.