Junior Integration Specialist / Spécialiste en intégration junior

Vention; Montreal; Hybrid; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Hybrid work model

Mentorship program

Comprehensive benefits

Volunteer days

Job summary

Vention is hiring a Junior Integration Specialist in Montreal to support customers remotely and grow under guidance from Senior Specialists. You’ll learn the hardware, software, and robotics ecosystem while handling Tier 3-4 cases and contributing to deployments and documentation.

The role requires 0-2 years in automation, Python scripting, and comfort with Zendesk/Jira. Hybrid work and cross-functional collaboration help you build deep technical proficiency and client relationships.

Qualifications

• 0-2 years in industrial automation or technical support.
• Experience with robot programming (Fanuc/UR) is a plus.
• Clear communicator who can explain technical concepts to clients and teammates.
• Comfortable programming and troubleshooting (Python) across electrical, mechanical, and software layers.
• Willing to provide remote support during night-shift and weekends as needed.
• Fluent in English; French and Spanish are assets.
• Degree in Electrical/Mechatronics/Robotics or related engineering field.
• Familiarity with Zendesk and Jira is an asset.

Responsibilities

• Provide Tier 3-4 technical support for the platform and ecosystem, resolving cases and escalating complex issues to Senior Integration Specialists.
• Be available to take remote support calls during night-shift and occasional weekend hours as backup coverage.
• Assist with technical deployments and investigations, remotely when required.
• Program and validate automation systems using MachineMotion, MachineLogic, and Python.
• Support integration and commissioning of robot applications (Fanuc/UR) including basic programming and safety configuration.
• Own incoming tickets in Zendesk and Jira, prioritize effectively, and communicate clearly with clients.
• Contribute to documentation and FAQs to enable client self-service.
• Support user acceptance testing for new releases.
• Collaborate with Product, Engineering, and QA to share field insights.
• Build technical depth under guidance of Senior Integration Specialists.

Skills

Robot programming

Python programming

Technical support

English proficiency

French language

Remote support

Education

Electrical / Mechatronics / Robotics degree

Tools

Zendesk

Jira

Job description

*La version française suit

Company Description

Headquartered in Montreal, Detroit and Munich, Vention helps manufacturers automate their operations in record time with the only hardware and software AI-powered platform built for the factory floor. Our technology powers over 25,000 machines across 4,000 factories across 5 continents and we have the privilege to work with a significant proportion of Fortune 500 manufacturers, from space rockets, to electrical cars, to robotics.

At Vention, you’ll work alongside driven and talented people who care deeply about their craft and the impact they create. We’re a team of high achievers who grow through meaningful work, solving complex challenges, learning fast, and seeing the results of our efforts every day.

We move quickly and aim high, but we do it together with care, collaboration, and respect. Our culture celebrates diverse perspectives and supports your growth through intentional development, strong leadership, and opportunities to make a real difference.

The Role

As a Junior Integration Specialist at Vention, you will be a member of the Customer Success team, helping our clients get the most out of our industrial automation systems through remote technical support. This is a growth-oriented role: you will work closely with, and be mentored by, our Senior Integration Specialists as you build deep expertise across Vention's hardware, software, and robotics ecosystem.

During your regular day shifts, you'll support clients remotely by investigating issues, validating hardware and software configurations, and resolving front-line support cases. You are also responsible for answering remote support calls from Vention clients who subscribe to our support packages. As part of a shared coverage model, you'll also be available on an as-needed basis to provide remote support during night-shift and weekend hours.

What you'll do:

• Provide Tier 3-4 technical support for Vention's platform and ecosystem, resolving cases and escalating more complex issues to Senior Integration Specialists.
• Be available, on an as-needed basis, to take remote support calls during night-shift and occasional weekend hours as backup coverage when the dedicated team member is unavailable.
  • 5PM to 12AM on weekdays when needed
  • 5PM Friday to 5PM Sunday 13 weekends per year
• Assist with technical deployments and investigations, both remotely when required, ensuring Vention hardware, software, and robotics systems meet client expectations.
• Program and validate automation systems using Vention's MachineMotion controller, MachineLogic software, and client-specific logic (Python), with support from senior team members.
• Support the integration and commissioning of robot applications using our key partner technologies (Fanuc and Universal Robots), including basic programming, safety configuration, and troubleshooting.
• Own incoming support tickets in our support system (Zendesk and Jira), prioritize effectively, and ensure clear, timely communication with clients.
• Contribute to technical documentation, including user manuals, troubleshooting guides, and technical FAQs, to enable client self-service and reduce repetitive tickets.
• Support user acceptance testing (UAT) for new hardware and software releases to help ensure readiness before rollout.
• Collaborate cross-functionally with Product, Engineering, and QA by sharing field insights and helping identify areas for improvement.
• Continuously build your technical depth, communication skills, and ownership under the guidance of Senior Integration Specialists.

What You Bring to the Table

• 0-2 years of hands-on experience in industrial automation, robotic systems integration, or technical support roles.
• A plus if you have experience with robot programming (Fanuc & UR) and automation platforms.
• A clear communicator, able to explain technical concepts to clients, teammates, and non-technical stakeholders.
• Comfortable programming and troubleshooting (Python) across electrical, mechanical, and software layers, with a willingness to keep learning.
• Eager to work directly with clients in post-sales environments and grow into owning support relationships.
• Available to provide remote support during night-shift and weekend hours on an as-needed basis, as part of a shared coverage model.
• Fluent in English; French and Spanish are strong assets.
• Degree or diploma in Electrical, Mechatronics, Robotics, or a related engineering field.
• Foundational knowledge of system commissioning, controls, and industrial machine integration.
• Familiarity with ticketing systems (Zendesk and Jira) and internal knowledge base development is an asset.

What We Offer

• Career pathing: Real opportunities to grow through personalized development plans, bi-annual employee reviews, and mentorship program
• Professional development: Continuous training in performance management, inclusive leadership, leadership operating model, team building, and giving/receiving feedback
• Gender diversity & inclusion: Pay equity reviews, inclusive policies, and a Women’s Employee Resource Group offering networking, mentorship, and quarterly learning sessions.
• Hybrid work: Enjoy flexibility with our hybrid model, allowing you to work from home on select days.
• Community engagement: Two paid volunteering days per year to give back to causes you care about.
• Team events: All year round employee events including annual kick-off, employee summit, quarterly happy hours, and department events.
• Comprehensive benefits: A complete group benefits plan for you and your family that start day one.
• Top-up and benefits for new parents: Additional financial support and resources to support employees during their transition to parenthood.

What to Expect in Your Interview

1. Initial Call
2. Meet the Team
3. Case or take-home interview
4. Decision & Offer

We’re committed to making every step of the process inclusive and accessible. If you require accommodations at any stage, please let us know, we’ll ensure you have what you need to succeed.

Vention’s culture

Vention is an uplifting environment for high achievers. Thinking that Vention’s culture would keep you energized? See our full culture guide here

Demo Day 2025 Culture Video

Description de l’entreprise

Basée à Montréal, Detroit et Munich, Vention aide les fabricants à automatiser leurs opérations en un temps record grâce à la seule plateforme matérielle et logicielle alimentée par l’IA conçue pour l’usine. Notre technologie alimente plus de 25 000 machines dans 4 000 usines réparties sur 5 continents, et nous avons le privilège de collaborer avec une grande proportion des fabricants du Fortune 500, allant de la construction de fusées à l’automobile électrique, en passant par la robotique.

Chez Vention, vous travaillerez aux côtés de personnes passionnées et talentueuses qui ont à cœur leur métier et l’impact qu’elles créent. Nous formons une équipe de personnes ambitieuses qui évoluent grâce à un travail porteur de sens, en relevant des défis complexes, en apprenant rapidement et en constatant chaque jour les résultats de leurs efforts.

Nous avançons vite et visons haut, mais nous le faisons ensemble, avec soin, collaboration et respect. Notre culture valorise la diversité des perspectives et soutient votre développement grâce à un encadrement intentionnel, un leadership fort et des occasions concrètes de faire une réelle différence.

Le rôle

À titre de spécialiste en intégration junior chez Vention, vous ferez partie de l'équipe Succès client et aiderez nos clients à tirer le meilleur parti de nos systèmes d'automatisation industrielle grâce au soutien technique à distance. Il s'agit d'un poste axé sur le développement : vous travaillerez en étroite collaboration avec nos spécialistes en intégration seniors, qui agiront comme