Junior Claims Adjuster

Crawford & Company (Canada) Inc.; Canada; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

A leading insurance firm is seeking a Junior Claims Adjuster to join their team in Ontario, Canada. The hybrid role involves investigating claims, negotiating settlements, and maintaining accurate records. Ideal candidates will have post-secondary education in an insurance field, strong communication skills, and a commitment to continuous learning. This position includes in-person training and opportunities to grow within the company.

Benefits

Performance recognition pay

Benefit programs for wellness

Training and career progression

Qualifications

• Commitment to continuous learning.
• Proficient in maintaining records.
• Strong commitment to quality and customer service.

Responsibilities

• Investigate, collect, and analyze claims information.
• Negotiate and finalize claims.
• Maintain accurate billing, and time and expense records.

Skills

Knowledge of commercial and personal lines in Property and Auto PD

Ability to conduct telephone investigations

Excellent communication skills

Bilingual in French/English

Education

Post-secondary education in an insurance related field

Tools

Office 365

Windows 10

Job description

Overview

We are currently recruiting for the Junior Claims Adjuster to join our claims adjusting team in Ontario, Canada.

This is a hybrid position. All applicants selected for the role must attend the first 2 weeks of in-person training on-site in Waterloo, Toronto, or Mississauga.

At Crawford, employees are empowered to grow, emboldened to act, and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. This hiring program is designed to provide entry level candidates with an opportunity to learn from experienced claims professionals. The successful candidate will participate in ongoing training on various adjusting roles with the opportunity to shadow in different departments. Each individual in this training program will get an opportunity to work in 3-4 areas within their first two years on the job.

Responsibilities

• Investigation, collection, and analysis of claims information
• Telephone interviewing claimants and witnesses
• Directing field adjusters to obtain evidence
• Obtaining official documents
• Evaluates coverage, liability and quantum
• Confirms and documents coverage
• Assesses evidence and applies liability analysis
• Reviews medical records and assesses and reserves for damages
• Negotiates, settles, and finalizes claims
• Negotiates with first and third parties
• Obtains all documentation to complete claim
• Facilitates payment and maintains bordereau
• Accurate recording, reporting and presentation of files
• Documents all activities on system
• Reports promptly to principal
• Maintains master claims file
• Maintenance of accurate billing, and time and expense records
• Completes accurate time capture and docketing
• Generates and processes client invoicing
• Work with manager to maintain client relations
• Ensures compliance with client programs and standards
• Answer and expeditiously resolve inquiries

Qualifications

• Knowledge of commercial and personal lines in both Property and Auto PD will be considered an asset
• Post-secondary education in an insurance related field working towards full license and CIP designation
• Ability to conduct telephone investigations, evaluate, negotiate and settle first and third party commercial lines claims
• Proficient in maintaining accurate and detailed activity, transaction and reserve records
• Advanced computer skills including Office 365 and Windows 10
• Excellent communication skills
• Must be a team player with a strong commitment to quality and customer service
• French/English Bilingualism would be considered an asset
• Commitment to continuous learning

About Us

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com

Our total compensation plans provide each of our employees with far more than just a great salary. Pay and incentive plans that recognize performance excellence. Benefit programs that empower financial, physical, and mental wellness. Training programs that promote continuous learning and career progression while enhancing job performance. Sustainability programs that give back to the communities in which we live and work. A culture of respect, collaboration, entrepreneurial spirit and inclusion.