System Monitoring Operations Center Intern

Peoples Group; Vancouver; On-site; CAD 37,195 - 38,572; Full time

Benefits offered by this job

Hybrid work environment

Hybrid schedule

Job summary

Peoples Group in Vancouver is hiring a SMOC Intern to monitor alerts, triage incidents, and support operational processes in a fast-paced IT environment. You will gain hands-on exposure to enterprise monitoring tools and incident management practices while contributing to shift handovers and documentation.

In the first 30 to 90 days, you’ll build proficiency with monitoring platforms, escalation procedures, and handover processes, progressing toward independent day-to-day monitoring and incident

Qualifications

• Bachelor's degree (or recent graduate) in Information Technology, Computer Science, or related field.
• Coursework, labs, internships, or personal projects involving system monitoring, IT support, or networking are a plus.
• Familiarity with monitoring and incident management tools such as Datadog, PagerDuty, or ServiceNow is a plus, but not required.
• Comfort following structured runbooks and documented procedures, with the discipline to follow defined escalation steps.

Responsibilities

• Complete shift start procedures within the first 15 minutes, including reviewing the outgoing operator's handover log and verifying access to all required tools.
• Perform the shift-start Datadog health check across infrastructure, network performance, and APM service maps to confirm system status.
• Continuously monitor PagerDuty, Datadog, and ServiceNow queues and escalations from other teams.
• Acknowledge PagerDuty alerts within the SLA and begin triage immediately.
• Follow documented runbooks to triage incidents, confirming or adjusting priority based on observed business impact.
• For confirmed critical incidents, follow the System Monitoring Procedure.
• Document incident timelines, findings, and actions accurately and within required timeframes.
• Complete the shift handover log and confirm handover with the incoming operator before ending a shift.

Skills

Scripting basics

Analytical skills

Communication

Willingness to work rotating shifts

Education

Bachelor's degree

Tools

Datadog

PagerDuty

ServiceNow

Job description

We are hiring for this position out of our Vancouver office. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.

This a 6 month Fixed Term opportunity (with potential to convert to full-time employment).

The regular schedule will primarily consist of weekday shifts and one weekend day per week. Most shifts will be scheduled from 1:00 PM to 9:30 PM, with occasional weekday shifts from 8:00 AM to 4:30 PM. Flexibility to work both daytime and evening hours is required.

About the role:

As a SMOC Intern, you'll play an important role in maintaining the stability and reliability of critical technology services by monitoring alerts, triaging incidents, and supporting operational processes within the Security & Monitoring Operations Centre. Working alongside experienced team members, you'll gain hands-on exposure to enterprise monitoring tools, incident management practices, and operational support procedures in a fast-paced technology environment.

In your first 30 to 90 days, you'll build proficiency with monitoring platforms, alert prioritization and escalation procedures, and shift handover processes, progressing toward independently managing day-to-day monitoring queues and incident triage activities. Success in this role is measured through key operational metrics, including timely acknowledgement of critical and high-priority alerts and consistent completion of shift handover documentation.

You'll also play a vital role during major incidents by ensuring the appropriate response process is initiated quickly and accurately. This includes assessing incident priority, coordinating communications, opening incident bridge calls, and engaging the appropriate on-call resources to support incident resolution. Rather than acting as the primary resolver, you'll help facilitate a rapid and effective response by ensuring the right teams are engaged at the right time.

This is an excellent opportunity for someone looking to launch a career in IT operations, infrastructure, network operations, cybersecurity, or incident management while developing highly sought-after skills in a supportive, team-oriented environment.

About the day-to-day:

• Complete shift start procedures within the first 15 minutes, including reviewing the outgoing operator's handover log and verifying access to all required tools (Datadog, PagerDuty, ServiceNow, MS Teams).
• Perform the shift-start Datadog health check across infrastructure, network performance, and APM service maps to confirm system status.
• Continuously monitor PagerDuty, Datadog, and ServiceNow queues and escalations from other teams.
• Acknowledge PagerDuty alerts within the SLA and begin triage immediately.
• Follow documented runbooks to triage incidents, confirming or adjusting priority based on observed business impact rather than the automated score alone.
• For confirmed critical incidents, follow the System Monitoring Procedure.
• Document incident timelines, findings, and actions accurately and within required timeframes.
• Complete the shift handover log and confirm handover with the incoming operator before ending a shift, ensuring open incidents, watch items, and notes are clearly documented.
  • The regular schedule will primarily consist of weekday shifts and one weekend day per week. Most shifts will be scheduled from 1:00 PM to 9:30 PM, with occasional weekday shifts from 8:00 AM to 4:30 PM. Flexibility to work both daytime and evening hours is required.

About the qualifications:

• Bachelor's degree (or recent graduate) in Information Technology, Computer Science, or related field.
• Coursework, labs, internships, or personal projects involving system monitoring, IT support, or networking are a plus.
• Familiarity with monitoring and incident management tools such as Datadog, PagerDuty, or ServiceNow is a plus, but not required.
• Comfort following structured runbooks and documented procedures, with the discipline to follow defined escalation steps.
• Basic knowledge of scripting (PowerShell, Bash, Python) for automation and alert setup.
• Foundational understanding of networking concepts, operating systems (Windows, Linux), and security principles.
• Strong analytical skills and attention to detail, particularly when confirming incident priority against observed impact.
• Clear written and verbal communication skills, with the ability to document incident timelines and handover notes accurately under time pressure.
• Willingness to work rotating shifts, including evenings, weekends, or overnight coverage as required.

About us:

Peoples Group is a trusted financial services company for the innovators at the forefront of Canada’s economic future. With offices in Vancouver, Calgary and Toronto, we are driving change by working alongside challenger banks, fintechs, brokers, and merchants to foster a dynamic and competitive financial ecosystem.

Our culture is built on four core behaviors: Grit to Grow , Connect to Collaborate , Putting Clients First , and Owning the Outcome . We believe people do not simply choose a company to work for—they choose a company that makes a positive impact in the lives of Canadians. Above all, we value people, build meaningful relationships, focus on individual strengths, and approach our work with passion.

About the work environment:

Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.

We offer:

• A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
• A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.

Hiring process:

If your application is selected, you will be invited for a first interview with one of our Talent Acquisition Business Partners. Depending on the role, interviews may be conducted virtually or in-person. The hiring team will communicate any in-person requirements throughout the process.

Compensation:

The expected pay for this role is approximately $27-$28 hourly . Actual compensation may vary based on experience, skills, and qualifications.

NOTE:

This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.

We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.