Jobs (Calgary): Ticket Office Assistant – Vertigo Theatre

Theatre Alberta; Calgary; On-site; CAD 37,000 - 39,000; Full time

Job summary

A leading theatre company in Calgary is seeking a full-time Ticket Office Assistant to provide exceptional customer service and support ticket management. Key responsibilities include processing orders, handling payments, and assisting patrons with inquiries. Ideal candidates should possess excellent interpersonal skills and familiarity with ticketing systems. The position involves working 40 hours per week primarily in-person, with a compensation range of $37,000 – $39,000.

Benefits

Extended Health and Dental plan

3 weeks of vacation time annually

Qualifications

• Working knowledge of ticketing systems is a major asset.
• Ability to work in a high-pressure environment.
• Professional phone demeanor is required.

Responsibilities

• Maintain quality of work and attention to detail.
• Process ticket orders and exchanges accurately.
• Authorize payments and ensure revenue security.

Skills

Exceptional customer service

Outstanding interpersonal skills

Excellent computer skills

Cash handling experience

Multitasking ability

Time management

Tools

Microsoft Word

Microsoft Excel

Spektrix or ticketing systems

Job description

Jobs (Calgary): Ticket Office Assistant – Vertigo Theatre

Ticket Office Assistant
VERTIGO THEATRE
Full‑time position

About Vertigo Theatre
Vertigo Theatre is Canada’s National Theatre for Intrigue and Mystery, and Calgary’s second largest professional theatre. Located at the base of the Calgary Tower, and in its 49th season, the Vertigo complex is home to our administration, ticket offices, and two performance venues. Vertigo Theatre aims to thrill, entertain, and challenge by creating theatre that ignites the curiosity of our community.

The Ideal Candidate
Vertigo Theatre is seeking an enthusiastic individual with superior customer service, sales, oral communications and data management skills to join our team! They are integral in ensuring the Ticket Office continuously provides outstanding customer service and to make every effort to guarantee our patrons have an excellent Vertigo Theatre experience. This is an excellent opportunity for an individual with an interest in the arts or non‑profit sector and enjoys interacting with people on a daily basis.

Duties and Responsibilities

• Maintain a high quality of work, achieving the attention to detail with respect to consistency, accuracy and time lines that the position requires
• Answer questions regarding programming taking place at Vertigo Theatre
• Process ticket orders and exchanges, allocate seats, ensure contact information is recorded
• Authorize credit/debit/cash payments
• Ensure tickets, float and ticket sales revenue are secure during shifts
• Report customer complaints to Ticket Office Manager
• Return messages and emails in a timely fashion at the start of shift and throughout
• Provide a point of security for all persons entering and leaving the theatres and lobby through the main venue doors
• Coordinate accommodation requirements for patrons with limited mobility and providing details to Audience Services Manager prior to audience arrival
• Compliance with Ticket Office policies and procedures
• Assist with all mail campaigns
• Participate in all telemarketing campaigns
• Assist with changing exterior poster boxes
• Check foyer and other brochure/postcard displays onsite for refill and cleanliness
• Other duties as assigned by and agreed with the Ticket Office Manager or Director of Marketing & Communications

Required Skills and Qualifications

• Working knowledge of Spektrix or other ticketing systems is considered a major asset
• Exceptional customer service and outstanding interpersonal skills
• Excellent computer skills and ability to learn and initiate new procedures within ticketing software
• Professional phone demeanor
• Cash handling and credit card/debit processing experience
• Ability to work in a high‑pressure environment which requires multitasking
• Experience with Microsoft Word and Excel
• Superior organizational skills with respect to time management

Hours
40 hours per week with some evenings and weekends required. This position involves working primarily in‑person at Vertigo Theatre’s Ticket Office.

Compensation

• $37,000 – $39,000 based on qualifications and experience
• Extended Health and Dental plan after successful completion of a 3 month probationary period with costs shared 50/50 between employee and employer
• 3 weeks of vacation time annually and other holidays as determined by management

Start Date
Immediate

Deadline to submit
Applications will be accepted until October 27th, 2025, or until a suitable candidate is found. Interviews will commence as applications are received.

Please send a cover letter, resume or CV as well as three references addressed to Evelyn Goj, Director of Marketing & Communications at [e-mail] with subject line “Ticket Office Assistant”.

At Vertigo Theatre we are committed to a respectful work environment and a diverse workforce. We encourage applications from all qualified individuals including visible minorities and people with disabilities.

Thank you to all applicants. Only those selected for interviews will be contacted. No phone calls please.