Jobs (Calgary): Front of House Lead – Part Time – Theatre Calgary

Theatre Alberta; Calgary; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading arts organization in Calgary seeks a part-time Front of House Lead. The successful candidate will supervise volunteer ushers, ensure excellent customer service during productions, and manage patron needs effectively. Ideal for someone with a passion for the arts and a minimum of two years in customer service, preferably in a performing arts setting. Shifts include evenings and weekends, offering $16 per hour with vacation pay.

Qualifications

• Minimum of two years of customer service experience, preferably in an entertainment venue.
• Prior supervisory experience preferred.
• Ability to lead others and solve patron concerns.

Responsibilities

• Supervise the volunteer usher team and address patron needs.
• Prepare and maintain Front of House areas for public use.
• Provide exemplary customer service.

Skills

Customer service

Interpersonal skills

Leadership

Ability to work under stress

Public speaking

Job description

Front of House Lead [Part Time] – Theatre Calgary

Theatre Calgary is seeking 1–2 part‑time FOH Leads to join our team.

Reporting to the Front of House Manager, the Front of House Lead’s key responsibilities are to supervise our volunteer usher team and attend to patron needs as they are visiting our theatre, while providing the highest level of customer service that Theatre Calgary patrons have come to expect.

Anticipated Start Date: November 20, 2025

Duties & Responsibilities

• Act as a point of contact for patron needs or concerns, resolving where possible and escalating to the Front of House Manager when appropriate.
• Oversee, direct, and support a team of 3–6 volunteer ushers during each shift.
• Facilitate the safe and efficient flow of traffic in and out of the theatre, including during emergency evacuation scenarios.
• Prepare and maintain Front of House areas for public use each day: replenishing supplies and materials, setting up lines, unlocking exit doors, preparing for events or receptions, and any other preparation needs which may arise.
• Provide exemplary customer service to patrons with seating or arrival issues, resolving conflicts arising from incorrect ticket dates, late arrivals, lost or unreadable tickets, unanticipated accessibility needs, or other similar complications.
• Hold a high level of familiarity and fluency with all aspects of Theatre Calgary to provide patrons and potential customers with accurate information regarding the company, our productions, the theatre, policies, and procedures.
• Assist with additional events throughout the year such as private event rentals of the theatre, donor receptions or events, or any other event where Front of House assistance is required.
• Effectively notice and communicate facility upkeep needs to the Front of House Manager.
• Document and secure any Lost and Found items, communicating discoveries to the Front of House Manager and rest of team.
• Other duties as required to assist the Front of House Manager.

Experience & Qualifications

• A minimum of two (2) years customer service/hospitality experience, preferably in a performing arts or entertainment venue.
• Prior supervisory experience preferred.
• Experience working with a team of volunteers is an asset.
• Knowledgeable and passionate about the work of Theatre Calgary.
• Enthusiastic team player with excellent interpersonal skills.
• Must possess the ability to lead others, solve patron concerns as they arise, and communicate well with a wide range of patrons and volunteers.
• Must be comfortable and productive in a fast‑paced and dynamic workplace.
• Must be flexible and work well under stress.
• Must be well organized, decisive, and have good follow‑through skills.
• Excellent verbal communication skills (both one‑on‑one and public speaking).
• A professional demeanor and experience in dealing with discerning patrons.
• An appreciation for the arts and for theatre.

Shift Requirements

The successful candidate must be available for a minimum of 2–3 shifts per week during each production throughout the season (Sept 2024–June 2025) and be available for evening and weekend shift work.

Physical Requirements

These positions are part‑time, shift‑based, and require weekend and evening work during the run of a production. Prolonged standing and frequent stair navigation will be required.

Remuneration

$16.00 per hour plus 4% vacation pay (less statutory deductions).

About Theatre Calgary

Theatre Calgary’s vision is to stand amongst the best theatres globally as a leader in innovative, impactful, and diverse programming. Our mission is to stimulate, provoke and delight through ambitious programming created to ignite local, national and international engagement in a sustainable manner.

We encourage applications from our diverse community. Theatre Calgary is committed to equity, diversity, and inclusion. We recognise that increasing the diversity of our staff at all levels is integral to accomplishing this objective.

In the spirit of reconciliation, Theatre Calgary acknowledges that we live, work, and create on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai, Piikani), the Tsuut’ina, the Îyâxe Nakoda Nations, Métis Nation of Alberta, districts 5 & 6, and all people who make their homes in the Treaty 7 region of Southern Alberta.

We thank all those expressing interest in the role but only those selected for interview will be contacted.

Closing Date for Applications: November 9, 2025