Job Title Shelter Resource Worker

Lookout Housing + Health Society; Courtenay; On-site; CAD 60,000 - 80,000; Part time

Job summary

A community support organization in Courtenay is seeking a Shelter Resource Worker to provide critical support to homeless adults in an emergency shelter. Responsibilities include supervising guests, assisting with intakes, and connecting them with community resources. Ideal candidates should have a Certificate or Grade 12 education, strong communication skills, and the ability to work independently or in teams. Compensation ranges from $27.92 to $29.60 based on experience.

Qualifications

• Familiarity with community resources such as addiction and mental health.
• Current Occupational First Aid Level 1 Certificate required.
• Strong organizational skills and ability to manage workload.

Responsibilities

• Provide support and supervision to homeless adults in a shelter.
• Assist with intakes, orientations, and connect guests with public services.
• Maintain required records and statistical data.

Skills

Communication skills

Crisis intervention skills

Stress management

Teamwork

Independence

Education

Related Certificate or minimum Grade 12 education

Job description

Shelter Resource Worker

Date: Nov 20, 2025

Location: Courtenay, BC, CA

Company: Lookout Housing and Health Society

Employment Status: Casual

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location: The Junction - Courtenay

Days and Hours of work: 7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays. Shifts are 7.5 hours in length. Days of rest shall be consecutive. Schedule may change with two weeks' notice.

Probationary/qualifying period will be 488 hours with mid and end point reviews.

Night premium will be given to staff that work 50% or more of their shift between 0:00-08:00 Hours.

Salary: $27.92 - 29.60 depending upon applicants' length of seniority (as per the Collective Agreement).

Job Summary

The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. SRWs are direct service staff working within a 24-hour, 7-days-a-week emergency shelter for homeless adults who struggle with a variety of issues such as homelessness, addictions, and mental health. The SRW provides intakes, orientations, and support for guests entering the shelter. The SRW will connect with public service agencies relevant to the needs of the shelter guests.

Job Duties

• Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers
• Accept referrals, and identify and share information with a variety of Lookout’s external resources
• Refer guests to a variety of community services
• Interview and provide basic necessities; ensuring a safe and supportive environment for all
• Complete required records and maintain statistical data
• Support others in the shelter who are in need of assistance
• Provide assistance for new staff
• Job duties are complex and may have a few disagreeable factors
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

• Related Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience
• Familiarity with community resources; such as addiction, mental health, income assistance and harm reduction
• Must have current Occupational First Aid Level 1 Certificate
• Crisis Intervention Skills (CPI), Naloxone and Trauma Inform Practice training is an asset
• Ability to work independently or in a team setting
• Strong ability to manage stress and organize workload
• Excellent communication, writing, documentation, and organizational skills
• Understands and maintains clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Strong physical and mental ability to perform work tasks and operate job related equipment
• A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
• Criminal Record Clearance – Vulnerable Sector required

Closing Date

Applications will be accepted until December 20, 2025 at 5:00pm.

All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9. Internal applicants must apply through "Career Opportunities" on SAP. External applicants will be reviewed after Internal. All qualified applicants welcome to apply. Those shortlisted will be contacted.

BCGEU, Shop Steward

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.