Job ID #32324: Townhouse Coordinator

City of Hamilton; Hamilton; On-site; CAD 52,000 - 75,000; Full time

Job summary

CityHousing Hamilton manages townhouse communities across Hamilton, ensuring safe, well-maintained housing that meets residents’ needs and city standards.

The Townhouse Coordinator reports to the Supervisor, Building Services and coordinates across CHH communities to address tenant requests, coordinate vendors, inspect units, and support on-site operations, safety, and compliance.

Qualifications

• Maintenance/management experience related to duties listed above from education and relevant work experience.
• Good written and verbal communication skills with contractors, emergency personnel, peers and tenants.
• Able to read and understand instructions for safe operation of equipment and handling of cleaning chemicals.
• Experience working with vendors to ensure property-related compliance and contractual obligations.
• Demonstrated experience with residential renovations and maintenance matters.
• Ability to work with others, including vendors, staff and tenants.
• Must be able to read contract documents and work with minimal supervision.
• Knowledge of Occupational Health and Safety Act and WHMIS.
• Must have a valid Class G Driver’s Licence and access to a vehicle.

Responsibilities

• Oversees a portfolio of CHH properties and responds to day-to-day tenant, vendor, and internal requests.
• Conducts daily site inspections of building exteriors and interiors to maintain safety.
• Coordinates and delivers property-related services within CHH portfolio; liaises with tenants.
• Inspects and coordinates utility-related issues and liaises with contracted vendors.
• Oversees townhouse complexes and exterior landscaping, and snow removal with contractors.
• Distributes and manages unit keys and shows townhouse units to prospective tenants.
• Inspects air conditioning units for proper installation.
• Arranges and oversees waste management on site and bulk garbage pickups.
• Complies with Health and Safety policies and City of Hamilton procedures.
• Performs other duties as assigned related to major responsibilities.

Skills

Property management

Customer service

Vendor coordination

Communication skills

On-call availability

Reading contracts

Teamwork

Health & safety awareness

Physically capable

Driver's license

Education

Property management certification

Tools

Microsoft Outlook

Microsoft Word

Property Management Software

Job description

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

Job Title

Townhouse Coordinator

Job Details

• Job ID #32324
• Union: CUPE Local 5167
• Job Description ID #: 7844
• Vacancy type: Existing vacancy
• Close date: Wednesday November 18th, 2026

SUMMARY OF DUTIES

CityHousing (CHH) Hamilton provides affordable housing that is safe, well-maintained, cost effective and supports the diverse needs of our many communities.

Reporting to the Supervisor, Building Services, the Townhouse Coordinator is responsible for working across assigned CityHousing Hamilton (CHH) communities to manage property and unit related issues. Responsible to ensure townhouse communities and detached/semi-detached properties are maintained in a safe condition.

GENERAL DUTIES

Oversees a portfolio of properties and ensures day-to-day property-related requests made by tenants, vendors, and internal departments are handled in a timely and effective manner.

Conducts daily site inspections of the building exterior and interior to maintain a safe and hazardous free environment. Reports any building deficiencies to supervisor.

Provides effective delivery of property-related services within an assigned portfolio of CHH properties; interacts with tenants and addresses day-to-day building requests.

Addresses utility-related issues as required. Inspects, directs and liaises with various vendors contracted to provide services for the property. Ensures vendors perform work in a timely manner and in accordance with CHH standards. Identifies vendor performance issues and escalates issues as needed.

Liaises with various contractors responsible for townhouse complexes (i.e., cleanliness, exterior landscaping, and snow removal); inspects their work.

Distributes and manages unit keys. Shows townhouse units to prospective tenants.

Inspects air conditioning units for proper installation.

Arranges and oversees waste management on site. Schedules and takes out bulk garbage for pickup. Performs litter and garbage clean-up around property.

Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Performs other duties as assigned which are directly related to the major responsibilities of the job.

QUALIFICATIONS

• Previous maintenance, property management, facility management, and customer service experience related to duties listed above normally acquired by a combination of education and relevant work experience. Certified Property Management, AIHM, FCM is an asset.
• Good written and verbal communication skills to deal with contractors, emergency personnel, peers and tenants.
• Able to read and clearly understand written instructions for the safe operation of simple equipment and handling of cleaning chemicals.
• Experience working with vendors to ensure property related compliance and contractual obligations are met. Ability to read and understand contract documents.
• Demonstrated experience with major and minor residential renovations and maintenance related matters.
• Ability to work with others, including vendors, staff, and tenants.
• Basic mathematical knowledge to safely mix cleaning agents/chemicals.
• Ability to work outside regular business hours on an on-call/call out basis as required.
• Ability to work with minimal supervision.
• Must be physically capable of carrying out light housekeeping duties, as well as lifting and carrying waste and recycling bins, shoveling snow.
• Knowledge of the Residential Tenancies Act, 2006, and the Housing Service Act, 2011.
• Experience in a computerized environment. Knowledge of Microsoft Outlook and Word. Ability to learn Property Management Software.
• Knowledge of relevant legislation such as Occupational Health and Safety Act and Regulations including W.H.M.I.S. legislation.
• Valid Class "G" Driver’s License. Provision of a vehicle for use on the job.

SALARY

Salary Grade I

HOURS

40 per week

NOTE

As a condition of employment, the successful applicant(s) will be required to obtain a Vulnerable Sector Screening, at their own expense, prior to beginning work in this position.

THE INCUMBENT SHALL COMPLY WITH ALL HEALTH AND SAFETY POLICIES AND PRACTICES FOR THIS POSITION AND THE WORKPLACE.

Disclaimer

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy.Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes.Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.