Job ID #32287: Food Services Supervisor

City of Hamilton; Hamilton; On-site; CAD 55,000 - 75,000; Full time

Job summary

The City of Hamilton is seeking a Food Services Supervisor for Macassa Lodge to oversee daily food production, quality standards and staff supervision. The role maintains budget control and ensures compliance with health and safety guidelines, while supporting nutritional care for residents.

Ideal candidates have post-secondary education in food service or nutrition management, CSNM designation or eligibility, and strong leadership abilities with 3+ years in long-term care.

Qualifications

• Post-secondary education in food service or nutrition management.
• CSNM membership or eligible for CSNM designation.
• 3+ years supervisory experience in a long-term care setting.
• Experience in a unionized environment.
• Strong background in food service production.
• Experience with software for food production and resident care documentation.
• Proven leadership and team-building skills.
• Experience budgeting and staffing management.
• Strong organizational and problem-solving skills.
• Excellent customer service and relationship skills.
• Strong written and oral communication skills.
• Familiarity with FLTCA, OHS regulations and related standards.
• Proficient MS Office (Outlook, Word, Excel).

Responsibilities

• Administer and supervise food services at Macassa Lodge.
• Oversee food production and quality standards for safe, acceptable deliveries.
• Coordinate inventory and procurement of food service supplies.
• Supervise staff duties and re-allocate staff as needed.
• Prepare and maintain budgets, time schedules and payroll within guidelines.
• Assist in training and in-service programs for staff.
• Review staff performance with the Director of Food Services.
• Ensure compliance with health and safety laws and corporate policies.
• Support nutritional care in residents as part of therapeutic programs.
• Perform quarterly nutrition reviews and InterRAI assessments.
• Ensure safe use of equipment and proper procedures.
• Perform other duties as assigned.

Skills

Leadership

Budget management

Food service

Nutrition management

Staff supervision

Computer skills

Interpersonal skills

Education

Post-secondary education

CSNM designation or eligible

Tools

MS Office

Food production software

Job description

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #32287: Food Services Supervisor
• Union: Non-Union
• Job Description ID #: 6286
• Close date: by 4:00 p.m. on Wednesday, Oct 28th, 2026.
• Duration: up to 18 months
• Vacancy type: This posting is for an existing vacancy.

The Healthy & Safe Communities Department is committed to its people and is dedicated to building a strong and healthy community. We are passionate about making a difference and are recognized for our excellence. We offer a respectful and supportive workplace that provides life-long learning opportunities, leadership, innovation and performance excellence.

We are looking for high performing public servants who are interested in experiencing a challenging, rewarding, enjoyable, and fulfilling career. The successful candidate will demonstrate an ability to provide excellent client service in a respectful, courageous, empathetic, just and ethical manner. Your ability to set and achieve personal goals, professional goals and contribute to the goals of the organization will result in high job satisfaction.

SUMMARY OF DUTIES

Reporting to the Director of Food Services (Macassa Lodge) responsible for the administration and supervision of food services programs and procedures at Macassa Lodge.

Responsible for all food production and establishment and maintenance of quality standards to assure safe and acceptable product delivery to the resident or client.

Coordination of inventory and procurement of food service supplies ensuring that all products meet specifications as required for production and maintenance of financial controls.

Supervise the usage of food service supplies and equipment assuring careful and proper usage and elimination of waste.

Responsible for the assignment of staff duties and re-allocation of staff as required to meet changing requirements.

Prepare and maintain within budgetary guidelines, time schedules and payroll functions.

Assist in the orientation, training and in-service programs for food services staff.

Review, with the Director of Food Services, work performances of food service staff to ensure conformance with established standards and the efficient operation of the department.

Supervise the work of food services staff in accordance with assigned duties.

Ensure that the section is compliant in meeting the requirements of all local and federal laws and corporate standards, policies and procedures relating to Health & Food Safety practices.

Assist in the therapeutic program as it relates to the nutritional care of the residents.

Perform quality improvement activities.

Responsible for the operation of the department in the absence of the Director of Food Services.

Maintain a spirit of co-operation with other departments and a good relationship with visitors, volunteers and the community.

Complete quarterly nutrition reviews and scheduled InterRAI assessments for residents at Low and Moderate Nutritional Risk.

Ensure that employees are provided with and use the appropriate equipment, material and/or procedures required to perform the assigned duties. Ensure that all employees perform work in accordance with applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures. Ensure that appropriate action is recommended for those employees who do not work in compliance with legislation, policies and procedures.

Work in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Perform other duties as assigned which are directly related to the responsibilities of the position.

QUALIFICATIONS

1. Demonstrated experience in food service or nutrition management normally acquired through a completion of a post secondary (University or College) education or a combination of equivalent education and relevant work experience.

2. Member of Canadian Society of Nutrition Management (CSNM) or eligible for CSNM designation.

3. Minimum three (3) years supervisory experience in a long term care setting.

4. Previous supervisory experience working in a unionized environment.

5. Strong background and knowledge of food service production.

6. Previous experience with software programs as they relate to food production, resident care documentation, records management database software.

7. Must possess effective leadership, interpersonal and team building skills as well as a positive attitude and an ability to engage staff.

8. Expertise in managing budget restrictions and staffing issues.

9. Strong organizational and problem-solving skills and the ability to meet competing demands.

10. Superior customer service and relationship skills with the ability to relate well to all levels including staff, seniors and the general public.

11. Demonstration of exceptional oral and written communication skills.

12. Solid understanding of the Fixing Long Term Care Act (FLTCA) and Regulations, Occupational Health and Safety Act and other applicable regulations as it relates to the position.

13. Proficient computer skills in Microsoft Office Applications (Microsoft Outlook, Word and Excel).

SALARY:

Salary Grade 4

$ per annum

HOURS:

35 per week

THE INCUMBENT SHALL COMPLY WITH ALL HEALTH & SAFETY POLICIES AND PRACTICES FOR THIS POSITION AND THE WORKPLACE.

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Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy.Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes.Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.