Job (Edmonton): FRONT OF HOUSE SUPERVISOR – The Citadel Theatre

Theatre Alberta; Edmonton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading theatre company in Edmonton seeks a part-time Front of House Supervisor to oversee guest services. Responsibilities include ensuring high levels of customer service, managing volunteers, and preparing daily reports. Candidates should have 2-3 years of customer service experience and be available for flexible hours, primarily on weekends and evenings. This is a casual position, with hours varying based on events.

Qualifications

• 2 to 3 years of customer service experience.
• Available for flexible hours, mainly weekends and evenings.

Responsibilities

• Ensure proper seating and management of the public at events.
• Maintain high customer service standards.
• Schedule and train volunteers.
• Prepare daily reports on attendance and sales.

Skills

Customer service orientation

Problem-solving

Verbal communication

Written communication

Ability to work in fast-paced environment

Job description

Job (Edmonton): Front of House Supervisor – The Citadel Theatre

The Citadel Theatre, one of Canada’s largest and busiest professional, not-for-profit theatre companies and facilities, is looking for a reliable, customer service oriented individual to provide leadership in our Guest Services Department as a part-time FRONT OF HOUSE SUPERVISOR.

Reporting to the House Manager, Front of House Supervisors

• Ensure the smooth and efficient seating (and orderly departure) of the public at performances and events
• Ensure the highest possible level of customer service from all Front of House staff and volunteers
• Establish positive and nurturing relationships with our volunteers; oversee ushers – schedule, train, and ensure they are properly located per shift.
• Troubleshoot any problems that may arise.
• Liaise with Box Office and Stage Management to coordinate seating and performance cues at curtain and intermission
• Ensure the safety of theatre patrons while inside the building or on theatre grounds; have a thorough knowledge of fire regulations, safety regulations, and make all staff aware of these regulations and operate all front of house functions abiding by these regulations
• Regulate the entry of latecomers and control disruptive patrons; and ensure the return of all patrons after intermission
• Prepare daily reports: show reports, sales reports and ticket stub count.
• Lead guided tours through the backstage areas
• Other duties as requested

Job Requirements

• Available to work flexible hours and must be available weekends and evenings (This position will have mainly weekend and evening hours but some daytime availability is an asset.)
• 2 to 3 years of customer service experience
• Ability to thrive in a fast-paced, very busy environment
• Excellent verbal and written communication skills
• Ability to problem solve and think on your feet

This is a casual, part-time paid position. The number and length of shifts vary based upon our show and rental schedules and needs.

Please email your cover letter with availability (Applications without indicated availability will not be considered.) and resume by August 15 to: [e-mail]

The Citadel Theatre is an equal opportunity employer. Thank you for your application but only those persons chosen for interviews will be contacted.