Job (Edmonton): Front Of House Supervisor – Citadel Theatre

Theatre Alberta; Edmonton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading performing arts organization in Edmonton is seeking a Front of House Supervisor to provide customer service leadership. The role involves managing staff, ensuring patron safety, and overseeing seating at performances. Ideal candidates will have a background in customer service, excellent communication skills, and the ability to work flexible hours primarily on weekends and evenings.

Qualifications

• 2 to 3 years of customer service experience required.
• Available to work flexible hours, mainly weekends and evenings.
• Ability to thrive in a fast-paced, busy environment.

Responsibilities

• Ensure smooth seating and orderly departure of patrons.
• Provide high-level customer service and manage Front of House staff.
• Establish relationships with volunteers and oversee their training.

Skills

Customer service orientation

Verbal communication

Problem solving

Time management

Education

Post-secondary education

Job description

Front of House Supervisor – Citadel Theatre

Thanks for your interest – this job has been filled.

The Citadel Theatre, one of Canada’s largest and busiest professional, non‑profit theatre companies and facilities, is looking for a reliable, customer‑service oriented individual to provide leadership in our Guest Services Department as a part‑time role.

FRONT OF HOUSE SUPERVISOR

• Ensure the smooth and efficient seating (and orderly departure) of the public at performances and events
• Ensure the highest possible level of customer service from all Front of House staff and volunteers
• Establish positive and nurturing relationships with volunteers; oversee ushers – schedule, train, and ensure they are properly located per shift
• Troubleshoot any problems that may arise
• Liaise with Box Office and Stage Management to coordinate seating and performance cues at curtain and intermission
• Ensure the safety of theatre patrons while inside the building or on theatre grounds; have a thorough knowledge of fire regulations, safety regulations, and make all staff aware of these regulations and operate all front of house functions abiding by these regulations
• Regulate the entry of latecomers and control disruptive patrons; and ensure the return of all patrons after intermission
• Prepare daily reports: show reports, sales reports and ticket stub count

The number and length of Supervisor shifts vary based upon our show and rental schedules and needs.

Job Requirements

• Available to work flexible hours and be available weekends and evenings (This position will have mainly weekend and evening hours)
• 2 to 3 years of customer service experience
• Post‑secondary education
• Ability to thrive in a fast‑paced, very busy environment
• Excellent verbal and written communication skills
• Ability to problem solve and think on your feet

Please email your cover letter with availability (Applications without indicated availability will not be considered) and resume by March 31 to:

Kim Stadelmann, Director of Sales and Guest Services
[e-mail]

The Citadel Theatre is an equal opportunity employer. Thank you for your application but only those persons chosen for interviews will be contacted.