Job (Edmonton): Front of House Captain – Citadel Theatre

Theatre Alberta; Edmonton; On-site; CAD 60,000 - 80,000; Part time

Job summary

A prominent theatrical organization in Edmonton is seeking a reliable Front of House Captain to provide leadership in guest services. This part-time role involves ensuring smooth seating arrangements, maintaining order, and delivering exceptional customer service at events. Candidates must be adaptable and available for weekend and evening shifts, earning an hourly wage of $16. Vaccination protocols apply for this position.

Qualifications

• Frequent availability to work flexible hours on weekends and evenings.
• Ability to problem solve and think on your feet.

Responsibilities

• Ensure smooth seating and departure of patrons.
• Provide high level of customer service.
• Maintain order and ensure adherence to safety rules.

Skills

Customer service orientation

Problem-solving

Ability to thrive in fast-paced environment

Job description

Job (Edmonton): Front of House Captain – Citadel Theatre

The Citadel Theatre, one of Canada’s largest and busiest professional, not-for-profit theatre companies and facilities, is looking for a reliable, customer service oriented individual to provide leadership in our Guest Services Department as a part-time House Captain.

Reporting to the Front of House Manager, House Captains:

• Ensure the smooth and efficient seating and departure of patrons at performances and events.
• Provide a high level of customer service.
• Maintain order and ensure adherence to theatre and safety rules.
• Other duties as requested.

Job Requirements

• Frequent availability to work flexible hours on weekends and evenings (some weekday availability would be an asset).
• Ability to thrive in a fast-paced environment.
• Ability to problem solve and think on your feet.

This is a casual, part-time paid position and the hourly wage is $16. The number and length of shifts vary based upon our show and rental schedules and needs.

Posting will remain open until February 6, 2022 or until a suitable candidate is found.

Accommodations for job applicants with disabilities are available upon request. The Citadel Theatre is committed to having our team reflect the community it serves and actively welcome applicants from diverse and equity‑seeking backgrounds. The Citadel also endeavors to create and guard a culture of respect and cooperation with all staff, artists, colleagues, volunteers and internal / external parties.

Thank you for your interest but only those persons chosen for interviews will be contacted. No telephone calls please.

Citadel Theatre’s COVID-19 protocols (such as masking, screening, testing, vaccinations) are a part of our “Returning Safely Policy,” to ensure everyone is safe in at the work place. PLEASE NOTE – Citadel Theatre’s vaccination protocol will be in place for this position. Anyone working in the building is expected to be fully vaccinated (if they are medically able). Please be aware of this requirement before you submit your resume.