Job (Edmonton): Barista Supervisor – Citadel Theatre

Theatre Alberta; Edmonton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A professional theatre company is seeking a Barista Supervisor to lead teams in ensuring high customer service at Ghostlight Coffeehouse. The ideal candidate will possess strong leadership and communication skills, with experience in customer service. This position offers flexible working hours and a starting wage of $17.50 per hour. Applicants are encouraged to apply by emailing their resume and availability.

Qualifications

• 18 years of age or older.
• 2 to 3 years of customer service experience; coffee experience is considered an asset.
• Excellent verbal and written communication skills.

Responsibilities

• Work closely with a team to ensure high customer service.
• Prepare drinks and food items according to guidelines.
• Use a POS system for transactions and inventory.

Skills

Customer service orientation

Leadership skills

Problem-solving abilities

Communication skills

Job description

Barista Supervisor – Ghostlight Coffeehouse (Citadel Theatre)

The Citadel Theatre, one of Canada’s largest and busiest professional, not-for-profit theatre companies and facilities, is looking for a reliable, customer service oriented individual to provide leadership in our Guest Services Department as a part‑time or full‑time position.

Key Responsibilities

• Work closely with a team of Baristas, Managers, and Front of House staff to ensure the highest possible level of customer service to all patrons visiting The Citadel Theatre.
• Greet patrons and maintain up-to‑date knowledge of product and specifications to answer any questions that may arise.
• Resolve patron concerns as they arise to ensure a positive outcome for all involved.
• Maintain a positive learning environment by providing clear, respectful feedback to team members.
• Organize and complete opening and closing duties as assigned.
• Prepare various drinks and food items in accordance with Ghostlight Coffeehouse and AHS guidelines.
• Use a POS system to process transactions, handle cash, run reports, and maintain inventory with a high level of accuracy and integrity.
• Work with management to order, receive and take inventory of product.
• Maintain a clean and sanitized environment before, during, and after service.
• Perform other duties as requested.

Job Requirements

• 18 years of age or older.
• Available to work flexible hours including early mornings, evenings, and weekends.
• Fast learner.
• Ability to thrive in a fast‑paced environment.
• Able to lead others and proactively solve problems.
• Responsible for the preparation of deposits and cash floats for staff.
• 2 to 3 years of customer service experience; coffee experience is considered an asset.
• Excellent verbal and written communication skills.
• Ability to problem solve and think on your feet.
• Ability to comfortably carry and lift up to 50 lbs to shoulder height.
• ProServe certification is considered an asset.

This is a part‑time or full‑time paid position. The hourly wage is $17.50. The number and length of shifts vary based on show and rental schedules and needs. This position will start in mid-August 2021.

Please email your cover letter with availability (applications without indicated availability will not be considered) and résumé to [e-mail] by August 9, 2021.

Accommodations for job applicants with disabilities are available upon request.

The Citadel Theatre is committed to reflecting the community it serves and actively welcomes applicants from diverse and equity‑seeking backgrounds. The Citadel also endeavors to create and guard a culture of respect and cooperation with all staff, artists, colleagues, volunteers and internal/external parties.

Thank you for your interest, but only those persons chosen for interviews will be contacted. No telephone calls please.