Job (Calgary): Operations Manager – Trickster Theatre

Theatre Alberta; Calgary; Hybrid; CAD 60,000 - 70,000; Full time

Job summary

A children's theatre company in Calgary is seeking an experienced Operations Manager to run day-to-day operations. The role involves scheduling, artist management, and technical support. Candidates should have over 3 years of experience in arts administration, excellent communication skills, and proficiency with Salesforce and Google Office Suite. The salary range is $60,000 – $70,000 depending on experience.

Qualifications

• 3 years+ experience in arts administration.
• Proven experience leading and mentoring a diverse team.
• Must be available for weekend or evening hours as necessary.

Responsibilities

• Set residency tour schedules and class schedules.
• Organize artist staffing and manage contracts.
• Track stats, work hours, and budgets for funding reporting.

Skills

Arts administration experience

Leadership and mentoring

Written and verbal communication skills

Professionalism and ethics

Proficiency with Google Office Suite

Knowledge of spreadsheets

Ability to thrive in fast-paced environments

Tools

Salesforce

Job description

Operations Manager – Trickster Theatre

About Trickster Theatre
Trickster Theatre is a 42‑year‑old Calgary‑based Children’s Theatre company. The company primarily creates original shows in one‑week school residency programmes across Alberta. Over 1,100 of those programmes have taken place in the past 32 years and have reached more than 75% of communities in Alberta, including more than 120 programmes in 24 Indigenous communities. The company performs for more than 50,000 people per year. Funding comes from the AFA, CADA, Canada Council and various foundations and corporations. Trickster Theatre is the largest Children’s Theatre company in Alberta and is a registered charity.
In each residency, Trickster Theatre supports the school in creating a show based on a theme chosen by the school. Themes include Leadership, Science, Math, Storytelling, local history, land‑based learning, human rights, diversity, global issues, and reconciliation. The projects take place at all grade levels, and about 20% of the work is in Indigenous communities.
In addition to residencies, the company delivers online and live workshops focused on Storytelling, Science and Global Issues, based on 20 years of experience and research.

The Role
Trickster Theatre is looking for an Operations Manager. This person will be a key member of the leadership team and will help run day‑to‑day operations. The Operations Manager will work with the artist team (approximately 40 part‑time artists, 15 of which are online only) and the rest of the Admin and Artistic Management team (3‑4 people). The role reports to the Producing Director.

Responsibilities for this Role

Residency Organization

• Helps set residency tour schedules
• Sets the class schedules for residencies
• Organises artist staffing for residencies
• Manages contracts for both artists and schools
• Books hotels for residencies
• Works with schools to organise volunteer support
• Helps set prop styles and theme ideas for each class based on discussions with the artistic team
• Tracks stats, work hours and budgets for funding reporting
• Tracks info in the Salesforce database

Payroll Preparation

• Tracks time and contract weeks and prepares that info for the accountant

Technical Support

• Manages tour vehicle maintenance schedule
• Manages annual equipment maintenance scheduling
• Website and automation processes
• Supervises website and e‑commerce back‑end process staff
• Be part of the team overhauling website sales and e‑commerce systems this coming season

Overall Management

• Manages the office space
• Manages Google Office and related document storage
• Manages software licensing and deployment
• Manages documents related to artist employment and school board accounting
• Manages policies, procedures, and systems
• Supports the sales and granting processes as needed

Desired Qualifications

• 3 years+ experience in arts administration
• Proven experience leading and mentoring a diverse team to achieve organizational goals
• Exceptional written and verbal communications skills
• Superior professionalism, judgment, tact, and ethics
• Proficiency with Google Office Suite and Salesforce preferred
• Excellent knowledge of spreadsheets
• Ability to thrive in a fast‑paced, constantly changing work environment
• Experience working in schools is an asset

Physical Qualifications

• Occasional lifting of up to 30 lbs to waist height
• Salary range for this position is $60,000 – $70,000 dependent on experience
• Must be available to work some weekend or evening hours as necessary to facilitate touring equipment scheduling
• Occasional weekday and evening visits to Calgary‑area schools during school hours will be necessary
• Office location: NW Calgary, Tuscany area (may potentially work 2 days a week from a home office)

Application Process

Deadline: Aug. 7, 2022

Trickster Theatre is committed to fostering an anti‑racist, equitable, diverse, and inclusive environment and, as such, encourages qualified candidates from a diverse range of backgrounds.

All candidates will be notified of the status of their application. We thank you for your interest in Trickster Theatre.

Disclosure

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