Jira Cloud Support Engineer [14224]

MEDA Engineering and Technical Servicess, LLC; Ottawa; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading engineering firm in Ontario is seeking an experienced Jira Cloud Support Engineer to support a large-scale Jira environment and provide administrative support for the Atlassian tools. Ideal candidates should have a Bachelor's Degree, minimum 3 years of experience, and strong skills in Python and Git. Additional perks include paid benefits after 90 days and pension eligibility with employer match after one year.

Benefits

Paid Benefits after 90 days

Pension eligibility with employer match

Qualifications

• Minimum 3 years of hands-on experience with Jira Cloud.
• Strong scripting skills using ScriptRunner for Jira.
• Experience providing on-call support for enterprise-scale environments.

Responsibilities

• Support a large-scale Jira Cloud environment with approximately 30,000 users.
• Administer and configure Jira Cloud, JSM, and Confluence.
• Automate processes and troubleshoot issues in the Atlassian ecosystem.

Skills

Jira Cloud

Python

ScriptRunner

Git

Confluence

Education

Bachelor's Degree

Tools

Jira Service Management

Atlassian Analytics

Azure / Entra

Job description

We are recruiting an experienced Jira Cloud Support Engineer to join our team to support our client in the automotive industry.

NOTE :

• Hybrid / On Call
• On call

RESPONSIBILITIES

• Supporting a large-scale Jira Cloud environment with approximately 30,000 users
• Administration, configuration, and ongoing support of Jira Cloud, Jira Service Management (JSM), Confluence, and related Atlassian tools
• Leverage your expertise in ScriptRunner, Python, and Git / GitHub to automate processes, troubleshoot issues, and ensure optimal performance and reliability for our clients Atlassian ecosystem
• Utilizes JSM to triage and address users requests

REQUIRED SKILLS & QUALIFICATIONS

• Bachelor's Degree
• Minimum 3 years of hands‑on administration experience with Jira Cloud, including Jira Service Management (JSM)
• Prior administration experience with Atlassian Analytics, Jira Product Discovery, and Compass
• Prior experience supporting Jira Cloud instances with at least 5,000 users (preferably 10,000+)
• Proficiency in Confluence administration and integration with Jira Cloud
• Strong scripting skills using ScriptRunner for Jira
• Demonstrated experience with Python development for automation and integrations
• Solid understanding and practical experience with Git and GitHub for version control and workflow management
• Experience providing on‑call support for enterprise‑scale Atlassian environments
• Python, GitHub, Jira Python experience
• Ability to construct basic scripts leveraging REST API calls
• Experience with pull requests, branching and Git fundamentals Jira
• Ability to configure workflows, custom fields, permission schemes, issue level security
• Experience with Azure / Entra (or other Identity provider) integration is expected
• Experience with collaborating with customers to configure a JSM service desk
• Experience with labor agreements and labor control
• Finance background is a plus
• Experience in conflict resolution and supervising a unionized workforce is an asset
• Strong team player with initiative, willing to work both independently and within a team
• Strong diagnostics and problem‑solving skills
• Strong communications and organizational skills
• Familiar with process control, optimization and analysis of data
• Strong background in PC applications (Excel, Access, Word, Power Point, CATS, PFS, HPIMS, ODIMS, PSAP)
• The ideal candidate will have a proven track record managing large Jira Cloud instances, a proactive approach to problem‑solving, and the ability to thrive in a dynamic, fast‑paced setting

PREFERRED SKILLS & QUALIFICATIONS

• Familiarity with Atlassian Forge app development
• Exposure to large‑scale migrations or consolidations within Atlassian Cloud products
• Experience with Atlassian Access and enterprise user management
• Familiarity with SAML SSO and identity provider integrations (Okta, Azure AD, etc.)
• Knowledge of Atlassian Marketplace apps and their administration
• Experience with advanced Jira automation (native and third‑party tools)
• Familiarity with ITIL practices and service management frameworks
• Exposure to Atlassian Cloud‑to‑Cloud migrations
• Experience with incident and change management processes
• Knowledge of security best practices in Atlassian Cloud
• Experience training or onboarding end‑users and admins
• Familiarity with Agile and Scrum methodologies
• Exposure to Atlassian Insight / Assets for asset management
• Experience with monitoring and alerting tools (e.g., Opsgenie, PagerDuty)
• Experience working in a distributed or fully remote team environment

OTHER PERKS & BENEFITS

• Paid Benefits after 90 days (individual and family) – extended medical, out‑of‑country coverage, dental etc.
• Pension eligibility, with employer match, after 1 full year of work (open enrollment every October)

MEDA offers an excellent referral bonus. Great candidates know great candidates.

MEDA Limited is an equal opportunity employer and does not discriminate in employment on the basis of any of the protected reasons as described in the Ontario Human Rights Code. We are committed to providing accommodations for persons with disabilities, as described in the Accessibility for Ontarians with Disabilities Act, 2005, reasonable accommodation requests will be reviewed and granted to those that request assistance during our hiring process.