Jasper Seasonal Rocky Mountainer Guest Experience Concierge

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Part time

Job summary

A hospitality company in Jasper is seeking a seasonal Guest Experience Concierge to assist guests traveling with them. Responsibilities include checking guests in, tailoring experiences for special requirements, problem-solving, and maintaining high cleanliness at guest centers. Applicants should have experience in customer service and a valid AB or BC Driver's License. Competitive hourly wage and benefits include healthcare spending accounts and discounts.

Benefits

Health Care Spending Account

Discount on rail tickets

Two complimentary rail passes annually

Seasonal wage increases

Work shoes reimbursement

Growth opportunities

Inclusive team environment

Qualifications

• Valid AB or BC Driver's License with a safe driving record.
• Experience in tourism or hospitality is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Check guests in for their train journey and issue necessary documents.
• Tailor experiences for guests with special requirements.
• Resolve guest inquiries and maintain high cleanliness standards.
• Coordinate with teams and assist in emergency response procedures.

Skills

Public speaking

Attention to detail

Communication

Organization

CRM systems

Microsoft Office

Education

Valid AB or BC Driver's License

Tools

Salesforce

Microsoft Office

Job description

Overview

Jasper Seasonal Rocky Mountainer Guest Experience Concierge (Seasonal Part Time March to October 2025). Location: Jasper, AB. Hourly wage: $25.05. Part-time, Seasonal.

Responsibilities

• Guest Experience: In-Travel Assistance — Check guests in for their train journey, issue boarding passes, luggage tags, and hotel keys where applicable.


• Special & Mobility Guest Requirements — Tailor experiences for guests with special requirements, ensuring their journey is comfortable and memorable.


• Problem Solving & Guest Issue Handling — Act as the problem solver for guests, documenting, actioning, and following up on all guest inquiries; use CRM systems to access bookings and accurately document information.


• Communication and Coordination — Communicate and coordinate with internal teams and external partners (in person, via phone, email, and MS Teams) to ensure timely handling of all guest inquiries.


• Train Arrivals/Departures — Escort guests on motor coach transfers; handle luggage; occasionally transport guests or team members in RM fleet vehicles.


• Station/Guest Centre Aesthetics — Maintain high standards of cleanliness at Stations and Guest Centres to create a welcoming environment.


• Leadership and Engagement — Foster a safe, respectful, and positive work environment; support onboarding, training, and communication; uphold RM brand standards; collaborate with station management to implement guest experience improvements; work with the Guest Experience Centre and Rail Trip Services to resolve issues and challenges.


• Safety and Security — Ensure adherence to RM safety and security standards; promote a culture of safety; assist in emergency response procedures; promptly report and support investigations of workplace incidents.

Qualifications

• Education/Certifications/Knowledge: Valid AB or BC Driver's License with demonstrated safe driving record; second language an asset.


• Experience: Experience in tourism, hospitality, and/or customer service; experience using CRM systems (particularly Salesforce) is an asset.


• Skills: Confident public speaking (including large groups and microphones); high attention to detail and organization; energetic, motivated, and committed to guest service; strong written and verbal communication; proficient using Microsoft Office (Outlook, Word, Excel, Teams).


• Work Environment & Physical Requirements: Safety-sensitive environment with exposure to railway operations; early mornings, evenings, weekends, and split shifts; possible overtime; must be able to push, pull, lift and carry up to 50 pounds; required outdoor work in a variety of weather conditions; must be legally authorized to work in Canada through the end of the season (April - October).

Benefits

• Health Care Spending Account (starts at $300).


• Friends and family rail tickets and packages discount.


• Two annual complimentary rail passes (beginning your 2nd season).


• Seasonal wage increases.


• Work shoes reimbursement.


• Exclusive discount with various partners on Perkopolis.


• Growth opportunities.


• Fun and inclusive team environment.

Rocky Mountaineer is an equal opportunity employer, driven by our values of creating meaningful moments, being one team, and achieving extraordinary outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodations during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.