Jasper Columbia Icefield Front Desk Agent

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; Full time

Job summary

Join a leading company in the breathtaking Jasper National Park as a Front Desk Agent. You will provide exceptional guest service, manage check-ins, and assist guests while enjoying a stunning work environment. We offer competitive pay, housing, meals, and a friendly team atmosphere while you work amid nature's beauty.

Benefits

$19.00 per day for housing and meals

Refer a friend and earn a $250 bonus

Free access to Pursuit attractions

50% discount for friends on hotel stays and dining

Access to subsidized mental health and wellness resources

Qualifications

• Enjoy working in a team environment.
• Previous hotel front desk experience is an asset.
• Able to lift up to 50 pounds.

Responsibilities

• Personalize guest experiences and provide efficient check-in/check-out.
• Answer and redirect phone calls and emails for Columbia Icefield.
• Maintain the cleanliness of the GVL Lobby.

Skills

Guest service-oriented mindset

Organization and time management skills

Ability to work autonomously

Flexibility to work various shifts

Exceptional guest service skills

Education

Current Alberta Pro Serve Certification

Job description

Jasper Columbia Icefield Front Desk Agent

Pursuit Collection Jasper, AB$18–$19 an hour - Seasonal, Full-time Job detailsPay$18–$19 an hourJob typeSeasonalFull-timeShift and scheduleNights as neededEvenings as neededLocationJasper, ABFull job descriptionWhat will be your daily pursuit?:Providing our guests with a clean, safe, and welcoming environment to rest and recharge after their adventures.What will your compensation be?:The starting salary for this position is 18.00 per hour.When does this adventure begin?:This job is posted as part of our seasonal hiring for Spring/Summer, 2025.What perks can you expect?:$19.00 per day housing and meals (based on double occupancy)Refer a friend to the team and earn a $250 referral bonus!Join an inclusive, global team and make life-long connections.Enjoy free access to Pursuit attractions and 50% off for friends.Get discounts on hotel stays, dining, and retail.Access subsidized mental health and wellness resources.What will you do in this job?:As a Front Desk Agent, you will work with other hotel and Columbia Icefield staff to personalize the guest experience at the Glacier View Lodge (GVL), encouraging guests to refresh and relax in one of the most spectacular locations in the Canadian Rockies. This is a multi-faceted position and can include any, or all, of the following:Educating guests on Pursuit Attractions and guiding them through the purchasing processProvide a professional, friendly and efficient check-in and check-out processAnswering and directing Columbia Icefield and GVL phone calls and emailsCoordinating efforts to accommodate guest requestsKnowledge of Maestro, Expedia, Booking.com, WizardMaintaining cleanliness of GVL Lobby and Moraine LoungeMaintaining inventory and ordering of GVL office suppliesOperate the point of sale system with accuracy and efficiency, the responsible handling of cash, credit cards, and cash out formsCommunicate with co-workers and management, forward observations and comments in a timely fashionUphold the high standard of environmental stewardship expected for all employeesOther duties as assignedWhat skills and experience do you need for this job?:Enjoy working autonomously and independentlyCurrent Alberta Pro Serve Certification (Required)Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!Previous cash handling, hotel front desk, hotel night auditing experience, assetsGuest service-oriented mindset and enjoys working in a team environmentAbility to think outside the box with quick, thoughtful judgement and a positive attitudeAble to perform assigned duties with a high level of attention to detail, speed, consistency, follow through and under minimal supervisionAble to lift 50 pounds (suitcases, laundry bags and mail)Enjoy working with a team in a busy, fast-paced environmentExceptional guest-service skills and a friendly, approachable, interactive natureSeeking mature, energetic, dependable candidate that is self-motivated with little supervisionVery important: must be flexible to work mornings, evenings or night shifts as requiredMeets the Pursuit grooming policies and standardsWhat will your work environment be like?:Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.Independent. You’ll spend your days in and around our amazing properties.Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as requiredWe work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.EEO:Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at [e-mail] or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.

Hike Jasper
Jasper Camping
Canadian Rockies

Considering Working in Jasper, Alberta?

Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services.

If you're interested in working in Jasper, it is essential to consider the local job market and explore opportunities that align with your skills and interests. Here are some steps you can take to find work in Jasper:

Understanding the Local Job Market and Working in Jasper, Alberta

Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service-related job sectors are often significant in places like Jasper. Laern about working in the area and learn about the businesses, accommodations, and lifestyle choices that match Jasper employment.

Lifestyle and Employment while Working in Jasper National Park

Explore websites of companies in Jasper that align with your career goals and lifestyle.

Consider acquiring or enhancing skills that are in demand in Jasper's job market. This could improve your competitiveness and help you excel in Jasper's workforce. Remember to tailor your application materials (resume, cover letter) to each job application and follow any specific instructions provided by employers.

Jasper Alberta's Employment Accommodations

Jasper National Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada.

Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.

If you are considering employment and living in Jasper National Park, you may want to explore the housing options in Jasper itself or nearby towns like Hinton, which is located just outside the park boundary. Keep in mind that housing availability and costs can vary, so it's advisable to research and plan accordingly. Additionally, employment opportunities may be tied to tourism, hospitality, or other industries related to the Park and its visitors.

Job Opportunities in Jasper National Park

1. Parks Canada Jobs

• Park Wardens - Law enforcement, wildlife protection, and visitor safety.
• Interpretive Guides - Lead educational programs, hikes, and wildlife tours.
• Visitor Services Attendants - Work at visitor centers, providing information.
• Conservation Officers & Ecologists - Protect and manage the park's environment.
• Maintenance Workers - Trail upkeep, infrastructure repairs, and facility maintenance.

2. Hospitality & Tourism Jobs

• Jasper Hotel & Lodge Staff - Front desk, housekeeping, concierges, and management.
• Restaurant & Cafe Workers - Servers, bartenders, cooks, and baristas.
• Tour Guides - Leading sightseeing, historical, or adventure tours.
• Retail & Gift Shop Staff - Working in souvenir shops and outdoor gear stores.

3. Outdoor Adventure & Recreation Jobs

• Rafting & Kayaking Guides - Leading groups on rivers.
• Ski Resort Staff - Ski instructors, lift operators, and patrol.
• Hiking & Backcountry Guides - Leading hiking and backcountry trips.
• Wildlife & Photography Tour Guides - Helping visitors spot wildlife.
• Equipment Rental Staff - Assisting visitors with gear and rentals.

4. Transportation & Support Services

• Jasper Shuttle & Tour Bus Drivers - Driving visitors between attractions.
• Equipment Technicians & Mechanics - Maintaining rental equipment.
• Parking & Traffic Control Staff - Managing visitor areas.

5. Research & Education

• Jasper Wildlife Biologists & Ecologists - Studying and preserving the ecosystem.
• Research Assistants - Assisting in environmental studies.
• Environmental Educators - Teaching conservation programs.

6. Volunteer & Seasonal Jobs

• Jasper Trail Maintenance Volunteers - Assisting in maintaining hiking trails.
• Event Coordinators - Working at events and festivals.
• Student & Internship Programs - Seasonal jobs with Parks Canada and tourism companies.