Jasper Alberta Marmot Basin Guest Services Coordinator

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading seasonal resort in Jasper, Alberta seeks a Guest Services Coordinator. This full-time seasonal role requires strong customer service skills, leadership abilities, and experience in cash handling. The Coordinator will oversee daily operations, support team training, and manage guest relations. Applicants should have conflict resolution skills and the ability to work under pressure. The position requires availability for varied shifts, including weekends and holidays.

Benefits

Staff accommodation available

Qualifications

• English fluency at an intermediate level is required.
• Preferred prior experience in guest services or frontline customer service.
• Demonstrated ability to work well under pressure.

Responsibilities

• Support training and onboarding of new Guest Services Agents.
• Handle cash and credit card transactions using RTP.
• Assist in resolving guest complaints.

Skills

Conflict resolution

Leadership

Customer service

Organizational skills

Communication

Cash handling

Tools

Word

Excel

RTP

POS

Job description

Position Details

Anticipated Start Date: ASAP

Employer/Company Name: Marmot Basin

Number of Positions Available: 1

Position Type(s): Full‑Time

Position Duration: Seasonal (early November to early May)

Staff Accommodation: Yes (subject to availability)

Wage Range: TBD (Hourly)

Job Overview

The Guest Services Coordinator serves as a key team lead within the Guest Services department. This role supports the daily operation of ticket sales, guest relations, and front‑line team coordination. Acting as a liaison between agents and leadership, the Coordinator oversees the performance of the Guest Services team and steps into a supervisory role when the Manager or Supervisor is off duty. The Coordinator is expected to demonstrate in-depth knowledge of all Guest Services procedures and systems (especially RTP), and be capable of resolving guest concerns, supporting team members, and ensuring operational consistency.

This is a full‑time seasonal position (early November to early May), requiring availability 5 out of 7 days per week, including evenings, weekends, and holidays. Standard probationary conditions apply as per Alberta Employment Standards.

Responsibilities

• Support the training and onboarding of new Guest Services Agents
• Provide informal feedback and coaching to staff on an ongoing basis
• Enforce company policies, procedures, and standards
• Delegate tasks to agents and ensure accountability
• Cash float distribution to all departments
• Sell window tickets/season passes and apply discounts when required
• Handle cash, credit card and debit transaction while using a computerised system (RTP)
• Troubleshoot RTP‑related issues and support agents in resolving system errors
• Review and validate all Guest Service Agent cash‑outs
• Identify and communicate necessary corrections
• Compile and organize all departments finalized cash outs for pick up
• Complete daily deposit for all departments
• Complete daily, weekly and monthly reports on data for 3rd party programs
• Assist in handling guest complaints; escape more serious concerns to Supervisor as needed
• Be knowledgeable about our property
• Develop relationships with third‑party companies and be able to create bookings on their behalf
• Receive and distribute all external ticket orders
• Assisting accounts receivable with balancing accounts for all clientele and partners
• Oversee ticket sellers in all the above‑mentioned tasks
• Delegate additional tasks as required to Guest Service Agents
• Coordinate breaks and shift turnovers/ends for Guest Service Agents

Requirements & Qualifications

• English Fluency Level required for position: Intermediate
• Prior Guest Services or front‑facing customer service experience preferred
• Previous team leadership experience considered an asset
• Strong conflict resolution skills
• Business / Finance experience
• Experience in a related industry preferred
• Demonstrated organizational skills
• Cash handling and numeracy skills
• Ability to work well under pressure, i.e. during busy periods

Core Competencies

• Ability to remain calm and poised in urgent situations
• Leadership skills
• Excellent communication and interpersonal skills
• Analytical skills
• Strong organizational skills
• Strong computer skills (Word, Excel, RTP, POS)
• Good money handling skills
• Professional deportment with excellent customer service skills: experience dealing with all on‑hill patrons

Application Details

How to Apply: Online

Location

Jasper, Alberta