IT Technician - IT Service Provider

Hamilton Barnes Associates Limited; Toronto; On-site; CAD 70,000; Full time

Job summary

A Toronto-based IT Service Provider is looking for an experienced IT Technician to join their team. The role involves providing technical support across the Greater Toronto Area, troubleshooting issues related to Cloud, Networking, IT systems, and Security, while also offering opportunities for skill expansion and overtime.

Benefits

2 Weeks PTO

Standard health and dental

Fuel Expenses

Opportunities for overtime

Qualifications

• Experience in troubleshooting IT-related issues.
• Customer service experience, ideally from a managed service provider.
• Analytical skills required for complex troubleshooting.

Responsibilities

• Troubleshoot customer technical issues remotely using RDS.
• Travel to customer sites when issues can't be resolved remotely.
• Consult with customers on resolution strategies.

Skills

Troubleshooting

Networking

Security

Customer service

Analytical skills

Job description

A Toronto-based IT Service Provider is seeking an experienced IT Technician to join their team and provide technical support to clients across the Greater Toronto Area (GTA). In this role, you will troubleshoot and resolve a variety of technical issues related to Cloud, Networking, IT systems, and Security.

You’ll have the opportunity to work with leading technologies and be involved in a wide range of IT projects. The position offers a regular 9-5 schedule, with plenty of opportunities for overtime, providing extra earning potential. This is an excellent opportunity to expand your skills while working in a dynamic and supportive environment.

Responsibilities:

• Troubleshoot customer technical issues remotely using RDS
• Travel to customer sites if unable to resolve issues remotely
• Troubleshoot and resolve technical issues related to IT, Cloud, Networking and Security
• Consult with customers on how they can resolve issues

Skills/Must have:

• Troubleshooting and resolution experience related to IT, Networking and Security
• Customer service experience, ideally from an MSP
• Need to be analytical and be able to troubleshoot complex issues
• Class G license and own vehicle

Benefits:

• 2 Weeks PTO
• Standard health and dental
• Fuel Expenses
• Lots of opportunities for overtime

Salary:

• $70,000 base