IT Technician, Infrastructure Operations - Northern Region

Department of National Defence/Ministère de la défense nationale; Yellowknife; On-site; CAD 30,000 - 60,000; Full time

Job description

Important messages

We are committed to providing an inclusive and barrier‑free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation: When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

The first applications will be collected from this process on October 14th 2025. Apply before this date to be considered for our immediate vacancies. The second round of applications will be collected from this process on November 18th 2025.

How does this work?

• Step 1: Read the entire advertisement. Want to join our team? Let us know you’re interested! Click “Apply Online”
• Step 2: Tell us about yourself! Attach your resume and answer the screening questions in the online application.
• Step 3: We will carefully review all your qualifications. If your talent matches one of our immediate or upcoming opportunities, we may contact you for further information or assessment.

Creating an environment where diverse perspectives are valued begins with self‑declaration. Count yourself in and self‑declare by identifying to which employment equity group(s) you belong. In order to self‑declare, please ensure to indicate this by checking off the appropriate box within the online application as part of the Employment Equity section.

Selection Processes

• 25-DND-EA-NAST-540272-A (Atlantic)
• 25-DND-EA-NAST-540272-B (Eastern)
• 25-DND-EA-NAST-540272-C (Ontario)
• 25-DND-EA-NAST-540272-D (Prairies)
• 25-DND-EA-NAST-540272-E (Pacific)

Candidates who apply on various regional posters will only be assessed once. Results of this assessment will be applied to each individual process, if more than one application is submitted.

Positions to be filled

Number to be determined.

Work environment

Are you seeking a rewarding career opportunity within the Department of National Defence (DND) in the North? Look no further. This process is designed to identify talented individuals seeking to make a difference and grow professionally.

Living and working in Yellowknife offers a unique blend of natural beauty and community spirit. With stunning views of the Great Slave Lake and the northern lights, it’s a place where outdoor adventure meets a strong sense of connection.

Intent of the process

A pool of partially or essentially qualified candidates may be established through this process and used to staff identical or similar positions with various employment tenures (temporary and permanent), various language profiles, operational requirements, and conditions of employment at the Department of National Defence which includes the Canadian Coast Guard.

Qualifications

Education

ED1. Graduation from a two‑year program of study from a recognized post‑secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

• Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
• Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
• At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re‑assessed for other positions for which this alternative has been specified by the manager.
• An acceptable combination of “education, training and/or experience” refers to a QL 5 qualified military member from a relevant IT‑related military occupation. Vocational training credentials (12 months + programmes of study) combined with relevant work experience will also be considered. The candidate should be prepared to describe this combination of study and experience in detail in the application.

Experience

EX1. Experience providing IM/IT guidance to end users in a workplace or educational setting (internships will be considered).

EX2. Experience installing and providing technical support of Windows Operating Systems (Windows 10 or Windows 11) in a workplace or educational setting (internships will be considered).

• IM/IT refers to Information Management and Information Technology.

Competencies

• CO1. Demonstrating integrity and respect
• CO2. Thinking things through
• CO3. Working effectively with others
• CO4. Showing initiative and being action‑oriented
• CO5. Communication – writing, expressing ideas (e.g. orally, using non‑verbal language such as sign language, or using assistive technology), and active listening, which allow you to understand and be understood by others.

Abilities

• AB1. Ability to solve problems related to basic IT operations

Additional Experience (may be assessed later)

• AEX1. Experience working or volunteering in a mixed civilian and military environment.
• AEX2. Experience in providing IM/IT technical support in a Helpdesk or Desktop Support role.
• AEX3. Experience administering Active Directory.
• AEX4. Experience in configuring and managing networks within at least one of the following cloud environments: GCP, AWS, or Azure.

Operational Requirements

• OR1. Possession and maintenance of a driver’s license
• OR2. Willing and able to travel
• OR3. Willing and able to work overtime as required, possibly on short notice
• OR4. Willing and able to attend employer‑directed training as required
• OR5. Willing and able to safely lift and move IT equipment up to 20 kg

Other Information

▶ Persons are entitled to participate in the appointment process in the official language of their choice.

▶ Our organization will only accept online applications for this opportunity. Please click “Apply online” to submit your application. If there are limitations or special circumstances preventing you from submitting your application via the GC Jobs online portal, you must contact us and receive approval to apply via an alternate means PRIOR to the closing date.

▶ Depending on the position being staffed:

• Additional qualifications, operational requirements and/or conditions of employment may be required
• Varying degrees of breadth and depth of experience may be deemed essential
• Asset qualifications may be invoked as essential qualifications
• You may be contacted and asked to submit information or be further assessed

▶ Applicants must include a valid email address and keep it functional at all times.

▶ All information obtained throughout the selection process may be used to evaluate applicants.

▶ The content and questions of the assessment must remain confidential.

▶ Plagiarism and the use of artificial intelligence are strictly prohibited. Suspected non‑compliance may result in elimination from this selection process.

▶ If values and ethics do not align with those of the Department, you will be eliminated from further consideration.

▶ Appointment decisions may be based on matching of experience or qualifications, specific duties, level of competencies, and organizational needs.

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

We thank all those who apply. Only those selected for further consideration will be contacted.