IT Technician — Helpdesk & End-User Expert

Z953; Montreal (administrative region); On-site; CAD 55,000 - 70,000; Full time

Job summary

A dynamic technology company in Montreal is looking for a full-time IT Technician to join their Helpdesk team. In this role, you will manage technical support requests and resolve hardware and software issues. Ideal candidates will have at least 3 years of relevant experience, a technical diploma, and strong communication skills in both English and French. Join a team of IT enthusiasts in a fun and collaborative work environment with great perks including flexibility, virtual healthcare, and fitness classes.

Benefits

Share purchase plan

Access to virtual healthcare

Free fitness classes

Discounted lunches

Flexible work from home options

Milestones celebrated with loyalty program

Qualifications

• 3+ years of relevant experience in a similar role.
• Expertise in hardware and software issue resolution.
• Good knowledge of device management tools.

Responsibilities

• Manage and respond to technical support requests.
• Analyze and resolve issues on various platforms.
• Create or update technical documentation.

Skills

Technical support

Customer service

Troubleshooting

Communication skills in English and French

Organized and autonomous

Education

Technical diploma or AEC in computer science

Tools

Microsoft Office 365

Jira

ServiceNow

PowerShell

Intune

JAMF

Job description

A dynamic technology company in Montreal is looking for a full-time IT Technician to join their Helpdesk team. In this role, you will manage technical support requests and resolve hardware and software issues. Ideal candidates will have at least 3 years of relevant experience, a technical diploma, and strong communication skills in both English and French. Join a team of IT enthusiasts in a fun and collaborative work environment with great perks including flexibility, virtual healthcare, and fitness classes.