IT Technician

ARES Staffing Solutions; Saskatoon; On-site; CAD 50,000 - 70,000; Full time

Job summary

A technology staffing agency is looking for an IT Service Technician in Saskatoon. The ideal candidate will have over 2 years of field experience providing IT support, excellent communication skills, and the ability to troubleshoot various IT equipment. Responsibilities include diagnosing and repairing hardware, providing maintenance, and ensuring excellent customer service. The position requires a valid driver's license and the ability to work flexible hours.

Qualifications

• 2+ years of on-site field experience providing IT support to retail or commercial clients.
• Exposure to a broad range of IT hardware and networking equipment.
• Valid driver's license and ability to produce a clear abstract.

Responsibilities

• Troubleshoot and repair IT equipment for retail customers.
• Provide preventative maintenance for existing equipment.
• Prepare field reports for service calls.

Skills

IT support

Networking equipment troubleshooting

Excellent communication

Customer service

Time management

Job description

We have an exciting opening for an IT Service Technician with excellent communication and customer service skills who will travel to customer sites to diagnose, troubleshoot and repair a variety of IT equipment for retail customers.

Responsibilities

• Troubleshoot, diagnose and repair computer hardware and retail IT equipment including POS machines, scanners, pin pads, printers, PCs, tablets, etc.
• Provide preventative maintenance services to existing equipment to maintain functionality.
• Troubleshoot and repair networking equipment (switches, routers, servers, etc.) and structured cabling (UTP, coax, fibre, etc).
• Prepare field reports and work orders for completed service calls.
• Interact and communicate technical issues and solutions to end-users and customers.
• Provide excellent customer service.

Qualifications

• 2+ years of on-site / field experience providing IT support to retail, commercial or corporate clients / customers
• Exposure to and knowledge of a broad range of IT hardware, networking equipment, and cabling
• Strong time management and prioritization skills
• Excellent communication and customer service skills
• Experience troubleshooting point of sales systems, an asset
• Must possess a valid driver’s license and be able to produce a clear abstract
• Able and willing to work revolving day / night / weekends shifts and occasional standby service
• Able to lift up to 50lb, climb ladders, and be comfortable working at heights