IT Technician

Z953; Montreal (administrative region); On-site; CAD 55,000 - 70,000; Full time

Job summary

A dynamic technology company in Montreal is looking for a full-time IT Technician to join their Helpdesk team. In this role, you will manage technical support requests and resolve hardware and software issues. Ideal candidates will have at least 3 years of relevant experience, a technical diploma, and strong communication skills in both English and French. Join a team of IT enthusiasts in a fun and collaborative work environment with great perks including flexibility, virtual healthcare, and fitness classes.

Benefits

Share purchase plan

Access to virtual healthcare

Free fitness classes

Discounted lunches

Flexible work from home options

Milestones celebrated with loyalty program

Qualifications

• 3+ years of relevant experience in a similar role.
• Expertise in hardware and software issue resolution.
• Good knowledge of device management tools.

Responsibilities

• Manage and respond to technical support requests.
• Analyze and resolve issues on various platforms.
• Create or update technical documentation.

Skills

Technical support

Customer service

Troubleshooting

Communication skills in English and French

Organized and autonomous

Education

Technical diploma or AEC in computer science

Tools

Microsoft Office 365

Jira

ServiceNow

PowerShell

Intune

JAMF

Job description

At Stingray, creativity, collaboration and innovative technology are the pillars of our DNA. Are you ready to rock your career by joining a growing company, a team of music enthusiasts in a stimulating and fun work environment?

We are looking for an full time IT Technician to join our Helpdesk team. This position reports to the IT Operations Manager.

If you are passionate about technology and have customer service at heart, we need you!

Daily

• Manage and respond to technical support requests from the Montreal head office and all Stingray satellite offices (possibility of travel 2-3 times a year)
• Analyze and resolve hardware and software issues on various platforms and technologies, including meeting room equipment (videoconferencing)
• Install, configure, maintain, and upgrade workstations, laptops, and phones for employees
• Create or update technical documentation
• On-site work 4 days a week, with the possibility of up to 5 days depending on needs or events

Qualifications

• Technical diploma or an AEC in computer science (or equivalent work experience)
• 3+ years of relevant experience in a similar role
• Expertise in installing, configuring, and maintaining desktops, laptops, printers, IP phones, and audio‑visual equipment in meeting rooms
• Proficiencywith Microsoft Windows and macOS operating systems (in‑depth knowledge of Macs is an asset)
• Good knowledge of device management tools such as Intune, JAMF
• Proficiency with the Office 365 suite
• Knowledge of scripting (PowerShell) is an asset
• Good knowledge of Active Directory (groups, users, objects)
• Experience in a help desk environment and with a ticketing system, e.g., Jira, ServiceNow, Remedy, ZenDesk (knowledge of Jira is an asset)
• Knowledge of security concepts, networking, and troubleshooting tools
• Excellent oral and written communication skills in English and French (Spanish is an asset)
• Excellent interpersonal skills
• Organized, autonomous, and motivated
• Ability to see objectives and initiatives through to completion
• Comfortable in a fast‑paced, informal work environment
• Identify and de‑escalate situations requiring urgent attention
• 24/7 technical support schedule shared with the entire team, occasionally requiring after‑hours interventions

What the team is like

• A team of 8 IT enthusiasts (including the IT procurement team)
• We work collaboratively and enjoyably to support Stingray’s operations

Life at Stingray

• A cool office in Montreal
• Flexibility to work from home for a maximum of1day per week, depending on needs
• Share purchase plan (with a contribution from Stingray)
• Access to virtual healthcare
• Stingray café with breakfasts and snacks offered every day
• Free fitness classes offered weekly
• Access to private nutrition & wellness advising
• Free language classes
• Discounted lunches from local restaurants
• Summer hours
• Milestones celebrated with our loyalty program
• 5@7 and vibrant social events
• And much more!

Montreal‑based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time.

Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self‑identify so we can work towards full representation of those groups within our company.