IT Technician

Petal; Montreal; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading healthcare company in Montreal is seeking an IT Operations Coordinator to manage identity and access management tasks. The position involves daily operations support, implementing policies, and ensuring access control measures. Candidates should have a computer science qualification, 1-3 years of experience, and be bilingual in English and French. The role supports a hybrid work environment.

Benefits

Recurring hybrid work allowance

4 to 6 weeks of paid vacation

Complete group insurance plan

Flexible work hours

Qualifications

• 1 to 3 years of relevant experience.
• Good knowledge of operating systems (Mac and Windows).
• Basic knowledge in networking and VOIP telephony.
• Proficiency in English and French required.

Responsibilities

• Manage daily operations related to IT identity and access management.
• Implement access controls and procedures.
• Provide on-site support to employees for IT requests.
• Coordinate with technicians for complex issues.

Skills

Diagnosis and resolution of network issues

Customer service orientation

Analytical skills

Flexibility under stress

Education

AEC or DEC in computer science or equivalent

Tools

Microsoft Office 365

Active Directory

Job description

Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights.

Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a Great Place to Work in both the technology and healthcare sectors. Join us in our mission to empower healthcare innovators and improve healthcare differently.

What you can expect when joining the team

Reporting to the Team Lead, you will be responsible for managing the daily operations related to IT identity and access management for Petal employees. You will define and maintain up-to-date IT profiles for all business units at Petal, in coordination with team managers.

You will implement access controls, policies, and procedures related to identity and access management, ensuring the segregation of duties and access based on roles and profiles. Finally, you will actively participate in periodic access review exercises and ensure that identified discrepancies are addressed in the access and identity management processes and procedures.

This position requires a physical presence at our Montreal offices for a minimum of 3 times of week.

Your daily life

In your day to day, you will be led to :

• Provide on-site support to employees for their IT questions and requests (equipment and office software, access, etc.);
• Handle incidents and service requests assigned to you and ensure they are documented in the ticketing system;
• Specifically manage access requests and ensure their processing aligns with current IT systems access management policies and procedures;
• Keep operational access management procedures up to date and support process orchestration teams in automating access requests;
• Coordinate with Level 2-3 technicians for complex requests or incidents;
• Track and receive orders and manage the local inventory of IT and office equipment;
• For new employees, prepare office equipment, grant required access and provide training on using office tools;
• Support audit and internal compliance teams in collecting evidence for access requests and ensure timely communication;
• Provide reports and statistics as needed by management;
• Actively participate in transformation initiatives and projects.

Your profile

Do you have the skills to diagnose and resolve issues in a network environment? Are you customer service-oriented with strong abilities in learning, analysis, and synthesis? Would you describe yourself as patient, persistent, and flexible, with the ability to handle stressful situations effectively? The sky is the limit! If you have :

• An AEC or DEC in computer science or the equivalent;
• 1 to 3 years of relevant experience;
• A good knowledge of operating systems (Mac and Windows);
• Basic knowledge in networking, VOIP telephony, DNS, Active Directory;
• Ability to work in the office on a regular basis;
• Knowledge of Microsoft Office 365;

Since you will be regularly interacting with English-speaking colleagues located outside of Québec, proficiency in both English and French (spoken, written, and read) is required.

Petal’s position on remote working

In our opinion, a company cannot claim to be modern, innovative and have the well-being of their team at heart, without attempting to integrate remote working to the level that their business model allows them to. Petal employees continue to benefit from the option of teleworking up to the maximum flexibility permitted by the nature of the position and the smooth running of operations.

Our benefits

• Recurring hybrid work allowance;
• Compensation that recognizes your contribution;
• 4 to 6 weeks of paid vacation per year;
• 5 paid personal days per year;
• A group RRSP / DPSP plan with employer contribution;
• A complete group insurance plan, from day 1;
• An annual wellness allowance;
• Access to the Lumino Health telehealth application;
• Flexible work hours and more.

Petal is an active participant in the equal opportunity employment program, and members of the following target groups are encouraged to apply : women, people with disabilities, aboriginal peoples and visible minorities. If you are a person with a disability, assistance with the screening and selection process is available on request.