IT Technician

AMETEK; Lévis; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading technology firm in Lévis is seeking a technical support specialist to provide Level 1 and 2 support. You will manage incidents, configure workstations, and train new employees, contributing to a dynamic team. Ideal for candidates with technical support experience and bilingual in French and English. Flexible hours and creative environment offered.

Benefits

Growth potential

Flexible working hours

Continuing education

Social activities

New offices close to nature

Qualifications

• Experience in technical support or IT customer service.
• Bilingualism (French/English) in spoken and written communication.
• Patient and able to explain technical concepts in layman's terms.
• Availability evenings and weekends for emergency support.

Responsibilities

• Provide Level 1 and 2 technical support to colleagues, on-site or remotely.
• Manage incidents through our ticketing system.
• Install, configure, and maintain workstations and software.
• Collaborate with the support team and other IT departments.

Skills

Technical support experience

Bilingual (French/English)

Customer service orientation

Windows proficiency

Microsoft 365 proficiency

Active Directory knowledge

Linux environment experience

Education

DEP or DEC or relevant certification in IT support

Job description

Are you passionate about technology and customer service? Join a dynamic team where your expertise will make a real difference every day. Here, your role goes far beyond technical support: you'll participate in exciting projects, collaborate with industry professionals, and actively contribute to the evolution of our IT environment.

Here’s what we offer:

• Growth potential.
• The opportunity to experiment and be creative with a great deal of latitude.
• Continuing education.
• A dynamic team of experts.
• Flexible working hours.
• New offices close to nature.
• A dynamic, people-oriented, stimulating, and open-minded company.
• A wide range of social activities, and much more!

Key responsibilities:

• Provide Level 1 and 2 technical support to colleagues, on-site or remotely.
• Manage incidents through our ticketing system efficiently and professionally.
• Install, configure, and maintain workstations, printers, and software.
• Diagnose failures and propose sustainable solutions.
• Document interventions to enrich our knowledge base.
• Participate in inventory and management of IT equipment.
• Train new employees on IT tools and processes.
• Collaborate with the AMETEK support team and other IT departments.
• Provide emergency support on a fair rotation basis.
• Enforce company and security policies, including ISO2700.

A few things that will help you settle in at Creaform:

• Experience in technical support or IT customer service.
• Bilingualism (French/English) in spoken and written communication.
• Service-oriented, patient, and able to explain technical concepts in layman's terms.
• Proficiency in Windows, Microsoft 365, Active Directory, and Linux environments.
• Availability evenings and weekends for emergency support and occasional special projects.
• Hold a DEP, DEC, or relevant certification in IT support.