IT Technician

Soucy; Drummondville; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading IT services company in Drummondville, Canada, is seeking an IT Technician to provide user support for IT systems and equipment. The ideal candidate will have a DEC in Computer Science, at least two years of relevant experience, and familiarity with current IT tools. Benefits include flexible work schedules and professional development opportunities.

Benefits

Flexible hours and remote work options

Group insurance plans

Employer-contributed RRSP

Employee and Family Assistance Program (EFAP)

Qualifications

• Two (2) years of relevant experience and skills in user support.
• Knowledge of current IT systems and ability to manage user accounts and security.

Responsibilities

• Respond to users' IT requests and support various software and infrastructures.
• Configure and manage IT equipment and user software, ensuring data security.
• Conduct analyses for IT equipment purchases and prepare supplier quotes.

Skills

Problem-solving skills

User support

Knowledge of LAN, WAN, WiFi, and/or VPN networks

Familiarity with Windows 11 and Microsoft tools

Experience with Office 365 administration

Education

DEC or AEC in Computer Science with a focus on networking

Tools

VMWARE

Job description

Mission

Are you passionate about IT and looking for a role that highlights your problem-solving skills and ability to support users? Are you seeking a close-knit team and a stimulating work environment?

As an IT Technician, you will be responsible for providing support to users for the computer hardware, communication systems, and software used within the company (Windows, Office 365, and many others).

In this role, you will have the opportunity to :

• Respond to users’ IT requests to support various infrastructures and software
• Configure, support, and manage the inventory of IT and network equipment (computers, printers, barcode readers, phone systems) and user software
• Manage user accounts for the network, email inboxes, and other software while ensuring the security of confidential data
• Conduct analyses to justify the purchase or replacement of IT equipment and prepare quotes from various suppliers
• Research hardware and software solutions to meet user needs

Can you see yourself in this role? Apply now to join our IT team!

Profile

With the following skills and qualities, you'll succeed in this role :

• DEC or AEC in Computer Science with a focus on networking
• Two (2) years of relevant experience
• Knowledge of LAN, WAN, WiFi, and / or VPN networks
• Familiarity with Windows 11 and Microsoft tools
• Experience with Office 365 administration (Exchange Online, Teams, SharePoint, OneDrive, etc.)
• Knowledge of VMWARE (an asset) or other hypervisors

Benefits designed to take you far!

• A flexible program tailored to your needs (flexible hours, compressed schedule, remote work, and more)
• Group insurance plans that adapt to your reality
• Employer-contributed RRSP to support your financial goals
• Employee and Family Assistance Program (EFAP) and access to telemedicine services for support when needed

And even further!

• Social activities to connect with your colleagues
• Support for your professional development to help you grow your career
• A healthy and safe work environment with a health committee focused on your daily well-being