IT Technician

Soucy; Drummondville; On-site; CAD 50,000 - 70,000; Full time

Job summary

A technology company in Drummondville is seeking an IT Technician to support daily IT operations. You will provide technical support primarily for Level 2 incidents, manage IT equipment, and contribute to cybersecurity practices. The ideal candidate has 3-5 years of experience in IT support, a DEC or AEC in computer science, and strong problem-solving skills. Offering a flexible work program, group insurance, and an employee assistance program, this role emphasizes collaboration and personal impact.

Benefits

Flexible hours

Group insurance

RRSP with employer contributions

Employee assistance program

$2,000 referral bonus

Development support

Discounts on products

Qualifications

• Minimum of 3 to 5 years of relevant experience in IT support.
• Concrete experience in workstation, network, and system environments.
• Functional English required (spoken and written).

Responsibilities

• Provide technical support to users, primarily at Level 2.
• Participate in the installation and maintenance of IT equipment.
• Apply IT security best practices in daily operations.

Skills

Technical support

Troubleshooting

Documentation

Problem-solving

Teamwork

Communication

Cybersecurity interest

Prioritization

Education

DEC or AEC in computer science

Job description

Do you enjoy field work, user support, and solving technical problems? Then this position is for you. As an IT technician, you will play a key role in supporting daily IT operations, primarily at Level 2, as well as maintaining, developing, and ensuring the reliability of IT environments. You will work in a structured environment where cybersecurity and compliance best practices are becoming increasingly important.

IT Support

• Provide technical support to users, with a focus on Level 2 incidents and requests
• Analyze, diagnose, and contribute to the resolution of technical issues
• Escalate or collaborate with the appropriate resources when required
• Provide ad hoc support on Level 1 requests, according to operational priorities
• Rigorously document incidents, solutions, and procedures in the tools in place

Equipment And Environment Management

• Participate in the installation, configuration, and maintenance of IT equipment
• Contribute to the monitoring of IT equipment and asset inventory
• Participate in the management of user accounts and system access
• Collaborate with local teams to ensure consistency of practices across sites

Cybersecurity, Best Practices & Contribution To IT Projects

• Apply IT security best practices in daily operations
• Contribute to the implementation and enforcement of IT and security policies
• Participate, as needed, in cybersecurity-related activities: configuration reviews, documentation, corrective action tracking
• Contribute to projects related to compliance requirements, including the CMMC framework, in support of the teams responsible
• Participate in various cross-functional IT projects and collaborate in sharing best practices between subsidiaries

Do you see yourself in this position? We look forward to receiving your application! Apply now.

With the following skills and qualities, you will be successful in this role:

• DEC or AEC in computer science
• Minimum of 3 to 5 years of relevant experience in IT support or IT environments
• Concrete experience in workstation, network, and system environments
• Practical experience in documentation, standardization, or improvement of IT practices
• Interest in cybersecurity and IT best practices
• Ability to clearly document interventions and procedures
• Interest in teamwork and ability to communicate well
• Structured, rigorous, and problem‑solving oriented
• Ability to prioritize and adapt to a changing environment
• Functional English required (spoken and written) in order to communicate with our English‑speaking partners

And These Assets Will Strengthen Your Impact

• Experience in a manufacturing environment
• Participation in structuring IT projects or security/compliance initiatives
• Knowledge of security frameworks or standards (e.g., CMMC, NIST, ISO, best practices)

Benefits designed to take you far!

• A flexible program tailored to your needs (flexible hours, compressed schedule, teleworking, and more)
• Group insurance with plans that adapt to your reality
• An RRSP with employer contributions for solid finances
• An employee and family assistance program (EFAP) and access to telemedicine services for a helping hand when you need it
• A $2,000 referral bonus for choosing colleagues who are as dedicated to their work as you are!

And even more!

• Social activities to connect with your colleagues
• Support for your development to advance your career
• Discounts on our Kimpex products to fuel your passion for motorsports

Working at Soucy Rubber Tracks means designing and manufacturing a unique yet complex product: Soucy rubber tracks. We rely on big machines and advanced technology to carry out our activities. But our greatest asset is our people. People who push the limits of tech to design track systems that can brave even the harshest of terrains. Our 300 employees are a tight‑knit group who value collaboration. At Soucy, you'll be able to see the impact of your work and you’ll share in the company's success.