IT Technician

ARES Staffing Solutions; Cranbrook; On-site; CAD 50,000 - 70,000; Full time

Job summary

A technology staffing firm is seeking an IT Service Technician in Cranbrook, Alberta. The ideal candidate has over 2 years of experience providing on-site IT support and excels in communication and customer service. Responsibilities include troubleshooting and repairing IT equipment for retail clients and providing preventative maintenance. Flexibility to work various shifts is required.

Qualifications

• 2+ years of on-site/field experience providing IT support.
• Knowledge of IT hardware, networking equipment, and cabling.
• Experience troubleshooting point of sales systems is an asset.

Responsibilities

• Troubleshoot and repair computer hardware and retail IT equipment.
• Provide preventative maintenance services to existing equipment.
• Prepare field reports for completed service calls.

Skills

Communication skills

Customer service

Time management

Troubleshooting skills

Tools

POS systems

Networking equipment

Job description

We have an exciting opening for an IT Service Technician with excellent communication and customer service skills who will travel to customer sites to diagnose, troubleshoot and repair a variety of IT equipment for retail customers.

Responsibilities

• Troubleshoot, diagnose and repair computer hardware and retail IT equipment including POS machines, scanners, pin pads, printers, PCs, tablets, etc.
• Provide preventative maintenance services to existing equipment to maintain functionality.
• Troubleshoot and repair networking equipment (switches, routers, servers, etc.) and structured cabling (UTP, coax, fibre, etc).
• Prepare field reports and work orders for completed service calls.
• Interact and communicate technical issues and solutions to end-users and customers.
• Provide excellent customer service.

Qualifications

• 2+ years of on-site / field experience providing IT support to retail, commercial or corporate clients / customers
• Exposure to and knowledge of a broad range of IT hardware, networking equipment, and cabling
• Strong time management and prioritization skills
• Excellent communication and customer service skills
• Experience troubleshooting point of sales systems, an asset
• Must possess a valid driver’s license and be able to produce a clear abstract
• Able and willing to work revolving day / night / weekends shifts and occasional standby service
• Able to lift up to 50lb, climb ladders, and be comfortable working at heights