IT Technician

Iamgold Corporation; Canada; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading mining company located in Canada seeks an IT Technician to provide operational support and ensure IT service delivery. Your responsibilities will include managing software installations, troubleshooting issues, and maintaining IT systems. Candidates should have a college diploma in IT and 1-2 years of experience. This role offers a competitive salary and various employee benefits including a pension plan and wellness subsidies.

Benefits

Competitive Salary and Bonus

Extended Health, Dental and Insurance Benefit Coverage

Health Spending Account

Fitness & Wellness Subsidy

Employee & Family Assistance Program

Registered Pension Plan with Company Match

Employee Share Purchase Plan with Company Match

Electric Vehicle Subsidy

Qualifications

• 1–2 years of related work experience.
• Ability to explain complex IT topics to various audiences.
• Sound knowledge of IT policies and practices.

Responsibilities

• Provide enterprise O365 and desktop support.
• Ensure accurate processing of all IT activities.
• Perform server and network administration.

Skills

Windows operating systems

Time-management

Technical support

Communication protocols

Communication skills

Education

College diploma in an IT-related field

Relevant certification

Job description

About the Role

Côté Gold is a joint venture between IAMGOLD and Sumitomo Metal Mining Co. Ltd., operating near Gogama, Ontario. The IT Technician provides reliable, consistent and timely IT services to Côté Gold, collaborating with stakeholders to optimize IT performance and resolve business‑related challenges.

IAMGOLD is committed to treating all people with dignity and independence. Accessibility accommodations are available during the recruitment process.

Key Responsibilities

Area 1: Deliver Effective and Reliable Technical and Operational Support.

• Provide and continuously improve enterprise O365 and desktop support.
• Ensure accurate and timely processing of all IT activities.
• Complete new software and printer installations and upgrades.
• Support telephony, desktop and cellular phones.
• Work with users to install, customize, and set up user‑specific hardware, software, operating systems, and common applications.
• Troubleshoot hardware and software issues.
• Maintain equipment and software inventory, organize equipment, and ensure IT work areas are in good order.
• Answer queries and handle requests related to IT matters.
• Follow established policies and procedures related to IT with Cote Gold and IAMGOLD, and comply with established methodologies and quality standards.
• Escalate issues requiring advanced expertise or knowledge about the broader business impact of decisions.
• Coordinate IT consultants as required.
• Fulfill support requests through a ticketing system.
• Perform imaging of new and old computers.
• Perform server administration, supporting maintenance duties and AD usage.
• Perform network administration, supporting troubleshooting and repairs.

Area 2: Records and Routine Analysis.

• Ensure documents and reports are up to date, in the required format, accurate, and produced on time.
• Ensure backup and recovery activities are reliable and regular, including managing tape rotation and providing and retrieving tape for recall.
• Maintain reference material according to company regulations and policies.
• Analyze information related to computers, generating basic reports, reviewing them for accuracy, and monitoring overall quality.
• Prepare reports as required.

Area 3: Operational Excellence.

• Seek opportunities to improve IT reliability.
• Commit to continuous learning and improvement.
• Continuously seek to improve skills.
• Watch for inefficiencies or problems, and ensure problems and inefficiencies are shared with others.
• Work collaboratively to troubleshoot and resolve problems.
• Consider risk across the five dimensions: throughput, time, quality, sustainability, and cost.

Area 4: Work collaboratively with others to deliver IT reliability.

• Participate in and lend your expertise to the team.
• Communicate clearly and effectively using the tools provided.
• Ensure any deficiencies are communicated to the appropriate team members for follow‑up.
• Participate in multi‑disciplinary teams to deliver on our commitment to our team, communities, the environment, and shareholders.
• Coordinate with other team members on site to meet IT deliverables.

Qualifications

Minimum Requirements and Nice to Haves

• College diploma in an IT‑related field.
• Completion of a relevant specialized training program or certification.
• A minimum of 1–2 years of related work experience.
• Experience in a technical role for a multi‑location or mining organization is an asset.
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• Proficient with Windows operating systems.
• Proven ability to deliver output on time, on schedule, and within budget.
• Ability to explain complex IT topics to various audiences.
• Familiarity with wiring, cabling, communication protocols, and connectivity hardware.
• Sound knowledge of policies, practices, and procedures related to IT systems.
• Well organized.
• Works well independently as well as in team settings.
• Possesses good time‑management skills and can work effectively under pressure.

What We Offer

• Competitive Salary and Bonus
• Extended Health, Dental and Insurance Benefit Coverage
• Health Spending Account
• Fitness & Wellness Subsidy
• Employee & Family Assistance Program
• Registered Pension Plan with Company Match
• Employee Share Purchase Plan with Company Match
• TFSA & RRSP
• Electric Vehicle Subsidy

Location

Canada – 06 – Cote Gold Mine Site, IAMGOLD Corp, Côté Gold Division, 3 Mesomikenda Lake Rd, PO Box 100, Gogama, P0M 1W0

Contact

All applications are processed only through the online career portal.