IT Technician

Clearbridge; Abbotsford; On-site; CAD 50,000 - 70,000; Full time

Job summary

A customer-focused tech company in Abbotsford is seeking a Technical Support Specialist. The role involves solving customer issues, maintaining documentation, and assisting with equipment setup. Ideal candidates have 1-5 years of support experience, strong communication skills, and a passion for technology. This position offers a dynamic work environment with excellent benefits after the probation period.

Benefits

Employer-funded benefits

Flexible work environment

Ergonomic workspace

Qualifications

• 1-5 years in Technical Support roles.
• Proven experience in customer support.
• Ability to embrace and thrive with new technology.

Responsibilities

• Receives tickets via phone and email.
• Works with customers to solve issues efficiently.
• Documents customer interactions and actions taken.

Skills

Technical Support Experience

Customer Support

New Technology Adaptation

Effective Communication

Organization

Data Entry Skills

Technical Writing Abilities

Job description

Applicants will only be considered that are currently based in the Fraser Valley for this posting. All international applicants will be automatically rejected. This position is based in our Abbotsford office, remote candidates are not being considered at this time.

Hi there! We're Clearbridge and we're based right here in beautiful Abbotsford, BC. To help you get to know a bit about us please check out: What to Expect When Applying at Clearbridge: https://clearbridge.ca/applying-at-clearbridge/

Here are 6 facts about our business that will help you understand our culture:

1. We love working with excitable people full of passion for whatever it is that they're doing—from doing the dishes to the serious stuff.
2. Things happen quickly around here (and often spontaneously) and we see change as a good thing.
3. Learning is constant. We chase problems, find solutions, and learn how to do things better every single day.
4. We love technology, and we use it a lot. Even our desks are packed full of technology! (see perks below)
5. We believe in leadership, not management.
6. We work hard every day to help our customers do their best work.

If that sounds like the kind of place you'd fit into, keep reading!

Responsibilities and Duties

So, what's the job?

The primary focus of the role is creating great experiences for our customers and the businesses that we serve.

In short, our technical support team does three things: we fix things, we design and build things, and we teach people how to use both the things we fix and the things we build.

Part of the role:

• Receives tickets via phone and email.
• Works with customers via phone and email to solve issues efficiently.
• Maintains comprehensive documentation for recurring problems.
• Recognizes patterns in recurring tickets and works to create permanent solutions.
• Works with Relationship Manager to execute customer projects with efficiency.
• Effectively communicate, both verbally and in writing, with our customers in an authentic and Clearbridge manner.
• Supports our customers on-site setting up equipment, workstations, and networks.
• Documents customer interactions, including details of inquiries, and actions taken.
• Effectively follows change management protocols.
• Participates in on-call rotation.

Qualifications and Skills

• 1-5 years in Technical Support roles.
• Proven customer support experience.
• Must be able to embrace (and thrive with) new technology.
• Must be able to work independently.
• Clear, effective efficient communication is a must, both written and verbal.
• Must be well organized and able to multitask and prioritize tasks.
• Fast and accurate data entry skills.
• Proven technical writing abilities.
• Ability to multitask, prioritize and manage time effectively.

Benefits

All permanent full-time staff are eligible to participate in our employer-funded benefits program once the probationary period is complete.

Perks

Located in Old Downtown Abbotsford, Clearbridge is centrally located and within walking distance of some of the best coffee and food in town. We run a flexible and fun [open concept] office with plenty of natural sunlight to give our staff a great workspace so that they can do their best work for us. Our desks are electrified to go up and down (for those that prefer to stand), and our chairs are the world's most ergonomic (for both comfort and health).

To top it all off, we pride ourselves in having a great team within our physical and virtual office and great teams outside our office (our customers) that we're fortunate enough to work with every day.

Interested in becoming a Clearbridger? We'd love to hear from you, so apply now!