IT Systems Technician Lead

CU Direct Corporation; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A fintech solutions provider is seeking an IT Systems Technician Lead in Canada. This role involves leading a team to ensure optimal performance and security of IT systems, providing technical support, and collaborating with cross-functional teams. Candidates should have a Bachelor’s degree in information technology and experience with Active Directory and Microsoft Intune. The position offers a starting hourly range of $37.79 - $47.22 with additional benefits and an annual bonus incentive.

Benefits

Paid Time Off

401k with 8% match

Tuition reimbursement

Good benefits options

Company culture and celebrations

Qualifications

• Proven experience as a Systems Technician Lead or similar role.
• Experience with both Mac and Windows operating systems.
• Knowledge of cloud platforms and services is a plus.

Responsibilities

• Lead and mentor a team of IT System Technicians.
• Oversee system administration tasks and security measures.
• Provide technical support and troubleshoot complex issues.

Skills

Leadership skills

Technical troubleshooting

Documentation

Collaboration with teams

Teaching and mentoring

Adaptability

Education

Bachelor’s degree in information technology or related field

Tools

Active Directory

ManageEngine: ADManager

Microsoft Intune

JAMF MDM

ServiceNow

PowerShell

Job description

Origence is always looking for diverse, talented people to join our exceptional team. Current job opportunities are posted here as they become available.

With 30 years at the forefront of fintech innovation, we specialize in SaaS lending solutions that lead the industry. Our core mission is customer-centric, focusing on empowering Credit Unions across the United States with the tools to offer accessible, competitive lending services. We're deeply committed to enhancing the financial ecosystem for a broad network of credit unions, members and auto dealers. We invest in our greatest assets, our employees, and foster a culture of innovation and ownership through freedom and responsibility. We celebrate fiscal accountability, operational rigor and efficiency to create a sustainably healthy and robust business for the long term.

As an IT Systems Technician Lead, you will be responsible for leading a team of systems technicians to ensure the stability, security, and optimal performance of our IT systems. You will collaborate with other IT teams, analyze system requirements, and implement solutions to meet organizational needs. This role requires a combination of technical expertise, leadership skills, and a proactive approach to system administration.

• Mentor a team of IT System Technicians, providing guidance, support, and fostering a positive work environment.
• Coordinate and prioritize tasks to ensure the timely resolution of system-related issues.
• Provide guidance on complex technical challenges and support team members in professional development.
• Actively participate in team meetings, sharing insights, and contributing to collaborative problem solving.

System Administration 35%

• Oversee the installation, configuration, and maintenance of operating systems, workstations, and related infrastructure.
• Ensure the security and integrity of systems through proactive monitoring, patch management, and vulnerability assessments.
• Collaborate with cybersecurity teams to implement and enforce security policies and protocols.
• Develop and maintain documentation for system configurations and procedures.

Technical Support 15%

• Provide technical troubleshooting and resolving escalated system-related issues.
• Provide hands‑on technical support for end‑users, including troubleshooting hardware and software issues.
• Manage and prioritize incoming support requests to meet established service level agreements (SLA’S).
• Collaborate with other IT teams to escalatie and resolve complex technical issues.

Infrastructure Optimization 20%

• Work with cross‑functional teams to assess system requirements and implement solutions to enhance system performance and reliability.
• Conduct regular system audits to identify opportunities for improvement and optimization.
• Stay up to date on emerging technologies and recommend enhancements to improve efficiency and effectiveness.

Living the Values 10%

Value Team Members and Commit to their Growth

With the right tools and opportunities, we cultivate a respectful environment where people can thrive.

• We innovate with passion, take measurable risks, embrace diversity of thought and champion necessary change.

Optimize the Experience

We collaborate to create the best possible experiences for our team members and customers.

Achieve Exceptional Results

We align on desired outcomes and take responsibility for achieving our goals.

The Ideal Candidate

Education:

• Bachelor’s degree in information technology, Computer Science, or related field.

Experience:

• Experience administering user accounts, groups, and organizational units within Active Directory.
• Experience utilizing and configuring ManageEngine: ADManager.
• Experience implementing and managing Microsoft Intune for device enrollment, configuration, and compliance.
• Experience with JAMF MDM for managing and supporting macOS devices.
• Comfortable using and troubleshooting both Mac and Windows operating systems.
• Experience supporting and optimizing video conferencing platforms.
• Familiarity with the ServiceNow platform for ticketing and workflow management.
• Experience with automation and processes using scripting languages in PowerShell.
• Knowledge of cloud platforms and services.

Specialized Skills:

• Proven experience in a similar role, with a track record of successfully leading IT support teams.
• Comfortable working in a fast paced/rapidly evolving environment.
• Willingness to learn and adapt to modern technologies and applications, applying them as needed.
• Ability to collaborate effectively with both technical and non‑technical users.
• Strong documentation skills for processes, procedures, and training materials.
• Ability to translate technical specifications into clear, non‑technical requirements.

Why you should apply:

• Paid Time Off
• 401k (8% match)
• College Tuition Benefits/ Tuition Reimbursement
• Good Benefits options
• Company Culture! Cultural and Holiday celebrations, Theme days like Star Wars Day & Bring your Kids to Work Day, Monthly Townhalls and Quarterly Company Meetings that ensure awareness, inclusion, and transparency.

The starting hourly range for this full‑time position in Irvine, CA is $37.79 - $47.22 per hour. This base pay will take into consideration internal equity, candidate’s geographic region, job‑related knowledge and experience among other factors. Origence maintains a highly competitive compensation program. Under company guidelines, this position is eligible for an annual bonus to provide an incentive to achieve targeted goals. Bonuses are awarded at company’s discretion on an individual basis.

Origence is an equal opportunity employer. All recruitment, hiring, training, compensation, benefits, discipline, and other terms and conditions of employment will be based upon an individual’s qualifications regardless of race, religion, color, sex, gender identity, sexual orientation, national origin, ancestry, military service, marital status, pregnancy, age, protected medical condition, genetic information, disability or any other category protected by federal, state or local law.