IT Systems Engineer II: AI-Driven Infra & IAM

Thumbtack; Victoria; On-site; CAD 105,000 - 136,000; Full time

Job summary

Thumbtack is seeking an IT Systems Engineer II to build, scale, and support internal systems within the IT Infrastructure team. You will manage core platforms, drive automation, and handle complex escalations from IT Support, collaborating across engineers and program managers to deliver reliable, secure infrastructure.

You will apply IAM best practices, implement SSO, and leverage AI tools to streamline workflows, while contributing to security governance and incident response, with a strong

Qualifications

• 5+ years IT systems engineering in a distributed, enterprise IT environment.
• Experience administering core IT platforms like Okta, Google Workspace, Atlassian, GitHub, Claude and Slack.
• Experience with infrastructure as code (Terraform / GitOps).
• AI-first mindset; using Claude/ChatGPT to improve workflows.
• Automation via Okta Workflows, Jira Automations, Slack Workflows.
• Strong identity/access management knowledge (SAML/SCIM/LDAP/OIDC).
• Scripting in Python (preferred) or Shell.

Responsibilities

• Act as primary systems administrator for key tools (Okta, Google Workspace, Atlassian, Slack, GitHub).
• Triage and resolve escalations from IT Support; document processes.
• Scope IT Infra requests including SSO implementations and SaaS integrations; enable automation.
• Collaborate with cross-functional teams to design systems and AI-enabled workflows.
• Manage data, security, and governance; ensure compliance and least privilege.
• Monitor systems health; participate in on-call rotation and incident management.
• Lead technology projects delivering measurable business value.

Skills

Okta

Google Workspace

Atlassian

GitHub

AI tools

Automation

IAM protocols

Python

Shell

Tools

Terraform

GitOps

Okta Workflows

Jira Automations

Slack Workflows

Job description

Thumbtack is seeking an IT Systems Engineer II to build, scale, and support internal systems within the IT Infrastructure team. You will manage core platforms, drive automation, and handle complex escalations from IT Support, collaborating across engineers and program managers to deliver reliable, secure infrastructure.

You will apply IAM best practices, implement SSO, and leverage AI tools to streamline workflows, while contributing to security governance and incident response, with a strong