IT System - Onsite Technician (Temporary Contract)

AlphaKOR; Edmonton; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading technology firm is seeking a Technical Specialist for a remote position based in Edmonton, Alberta. The role involves installing, maintaining, and troubleshooting IT infrastructure while providing exceptional customer support. Candidates should have a Computer Science degree and a minimum of 2-3 years of experience in the field. A CCNA certification is preferred. The position offers a competitive salary and benefits including RRSP matching and continuous learning opportunities.

Benefits

Competitive wages and benefits

RRSP matching

Mileage reimbursement

Discounts on personal computer purchases

Opportunities for continuous learning

Qualifications

• 2-3 years of field experience required.
• Take pride in tasks and be a lifelong learner.

Responsibilities

• Provide support for customers and internal staff.
• Perform timely administration and documentation.
• Install and troubleshoot servers and network infrastructures.
• Handle remote, in-house and onsite work orders.
• Perform preventative maintenance.

Skills

Strong English written and verbal communication skills

Knowledge of VPN, routers, firewalls, and switches

Experience with MS Server and Active Directory

CCNA strongly preferred

Problem resolution and customer satisfaction

Education

University level Computer Science degree or College diploma in Computer Systems Technology

Job description

Overview

This is a remote position in Edmonton Alberta. We are looking for a technician to work from home but is able to be dispatched to our client locations in the area when required.

This posting is for a four (4) month temporary contract.

About Us

AlphaKOR was founded in 1995 and specializes in simplifying information technology to help our customers succeed. We combine these technologies into a managed service to provide our customers with the equivalent of a Fortune 500 IT Department to help drive, accelerate, protect, and future proof their businesses. Our guiding philosophies dictate a balance between creating the ultimate experiences for our customers, our teammates and ourselves. As a multi-award-winning company, we have a proven track record of success by merging the worlds of people, processes, and technology.

We offer

• Competitive wages and benefits
• RRSP matching
• Mileage reimbursement or use of company vehicle for off-site service work
• Convenient location near Lauzon and EC Row, on the Lauzon 10 bus route
• Open, collaborative office environment, next to the outdoor trail along Little River, perfect for breaking up your day with some exercise and fresh air
• Discounts on personal computer purchases
• Onsite ping pong & bike desk
• Weekly indoor soccer and outdoor skating for employees and families
• Numerous networking, community, and social events
• Opportunities for continuous learning, company subsidized training, mentoring, and internal growth

Position Purpose/Summary

The Technical Specialist is responsible for the following onsite support: installing, maintaining and troubleshooting servers, LAN, WAN and network infrastructures.

Duties and Responsibilities

• Provide support for customers and internal staff in resolving technical issues
• Communicate effectively with customers and internal staff ensuring an exceptional customer and co-worker experience
• Demonstrate excellent self-management skills by managing loose-ends and task follow-through
• Perform timely administration using concise technical writing techniques that provide the customer and internal staff with professional documentation
• Work with senior staff for advanced-level projects, break-fix and work order implementations
• Remote, in-house and onsite work orders for workstations, printers, servers and connectivity equipment
• On-site assistant for project implementation
• Preventative maintenance for workstations, servers and printers
• Break-fix
• RMM deployment
• Cloud services deployment
• Administration for workstations, servers, printers and network connectivity equipment
• Routing and connectivity equipment implementation and repair
• Workstation in-house preparation
• Ticket self-management and additional request follow-through
• Exceptional administration, documentation and communications
• Escalation for lower tiers
• Exceptional work ethic to ensure problem has been resolved and client is fully satisfied
• Perform post-resolution follow-ups with end-user and team members as required
• After-hours rotation
• Team support for after hours

Required Qualifications

• A University level Computer Science degree, or a College level Computer Systems Technology diploma, plus a minimum of 2-3 years field experience
• CCNA strongly preferred
• Strong English written and verbal communication skills required
• Knowledge of the implementation, maintenance and troubleshooting of the following processes: VPN, routers, firewalls, switches, wireless, MS Server, SAN, MS Exchange, Terminal Services, MS Active Directory, virtualization, fault tolerance, disaster recovery and data backup
• Take pride in tasks, earn respect through actions, go beyond job expectations, and lifelong learners

If you are interested in capitalizing on this exciting opportunity with one of Southwestern Ontario's leading technology companies, please submit your resume for consideration.

AlphaKOR Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.