IT Support Technician — Windows & End-User Specialist

NTT DATA; Laval; On-site; CAD 60,000 - 75,000; Full time

Job summary

A global technology services leader is seeking an experienced IT Support Technician in Laval, Quebec. The role involves ensuring proper operation of technology and providing deskside support. Applicants should have over 5 years of experience in end user and desktop support, particularly with Windows OS and network installation. The position offers competitive compensation in a dynamic working environment.

Qualifications

• 5+ years of experience with end user support & desktop support.
• 5+ years of experience with Windows operating system and local/network installation.

Responsibilities

• Ensure proper operation of technology applications and equipment.
• Provide deskside assistance to resolve technology issues.
• Perform scheduled moves and installations.
• Provide quality level II support for users.
• Utilize ServiceNow for issue tracking.
• Assist in developing improvements to current processes.

Skills

End user support

Desktop support

Windows operating system

TCP/IP

DHCP

User Manager & Admin Commands

Job description

A global technology services leader is seeking an experienced IT Support Technician in Laval, Quebec. The role involves ensuring proper operation of technology and providing deskside support. Applicants should have over 5 years of experience in end user and desktop support, particularly with Windows OS and network installation. The position offers competitive compensation in a dynamic working environment.