IT Support Technician, Tier 2 — Ski Resort Tech

Sun Peaks Resort; Sun Peaks Mountain Resort Municipality; On-site; CAD 65,000 - 70,000; Full time

Job summary

A mountain resort in Canada is seeking an IT Support Technician, Tier 2. The position offers a stimulating work environment in a stunning mountain location, with responsibilities including technical support, asset management, and onboarding. Ideal candidates will have a strong IT background and communication skills. Enjoy perks like seasonal passes and professional development opportunities. Join a passionate team committed to an exceptional guest experience.

Benefits

Winter/Summer Season Lift, Trail and Golf passes

Three weeks of paid vacation

Benefits plan and wellness components

Participation in RRSP and matching DPSP programs

Company supported training opportunities

Dining discounts

Friends and family rates at the hotel

Reciprocal programs with partner ski areas

Eligibility for incentive bonus program

Qualifications

• Proven discretion and confidentiality of personal information.
• Demonstrated troubleshooting skills in IT environments.

Responsibilities

• Organize, prioritize and schedule workload using in-house help desk systems.
• Conduct hardware/software installations.
• Provide support for POS and payment systems.
• Assist with administration of server systems.
• Train new hires in hardware and software usage.

Skills

Completion of accredited IT program

Experience in Service Desk operations and end user support

Outstanding verbal and written communication skills

Polished interpersonal and organizational skills

Ability to ski or snowboard is considered an asset

Education

Accredited IT program

Job description

A mountain resort in Canada is seeking an IT Support Technician, Tier 2. The position offers a stimulating work environment in a stunning mountain location, with responsibilities including technical support, asset management, and onboarding. Ideal candidates will have a strong IT background and communication skills. Enjoy perks like seasonal passes and professional development opportunities. Join a passionate team committed to an exceptional guest experience.