IT Support Technician, Tier 2

Sun Peaks Resort; Sun Peaks; On-site; CAD 65,000 - 70,000; Full time

Job summary

A premier Canadian ski resort located in British Columbia is seeking an experienced Tier 2 IT Support Technician. In this unique role, you will provide both on-site and remote support for a variety of systems and devices. Key responsibilities include hardware and software troubleshooting, managing user administration, and assisting with network installations. Strong verbal and written communication skills are essential for this position. This company offers competitive compensation and numerous employee perks such as ski and golf passes and training opportunities.

Benefits

Winter/Summer Season Lift, Trail and Golf passes

Three weeks of paid vacation

Health Spending Account

Company-supported training and professional development opportunities

Dining discounts

Friends and family rates at the Sun Peaks Grand Hotel

Qualifications

• Experience in Service Desk operations and end-user support is required.
• Outstanding verbal and written communication skills.
• Polished interpersonal and organizational skills.

Responsibilities

• Provide on-site and in-the-office support for devices, systems, and software.
• Organize and prioritize workload using in-house help desk systems.
• Conduct hardware/software staging, installation, troubleshooting and repair.

Skills

Service Desk operations

End-user support

Communication skills

Interpersonal skills

Education

Completion of accredited IT program

Job description

We are looking for an experienced Tier 2 IT Support Technician at Sun Peaks Resort. We need someone who can hit the ground running with a mix of complex and business as usual requests. This is a unique role as our IT team gets to have a blend of hands‑on and behind‑the‑desk experience in our operations. One minute you are working on internal requests and technical support for Finance, and the next you are hopping on a snowmobile to get to a lift hut to help someone at the top of a run.

We have a lot of cool tools, with nearly 1,200 devices across Canada’s second‑largest ski area and a four‑season mountain resort. There is lots of room for growth here, and development opportunities with a strong team. If you like troubleshooting with a variety of systems, physical products and working with different teams and environments, this is a great destination for your career.

Compensation Information: $65,000 to $70,000 per annum
Physical Requirement: Medium; work activities involve handling loads up to 25 kg; both in an indoor & outdoor setting.
This job position requires physical presence at the designated location.

Primary Responsibilities

• On‑site and in‑the‑office support of Sun Peaks Resort / Grand devices, systems and software.
• Organize, prioritize and schedule workload using in‑house help desk systems.
• Hardware/software staging, installation, troubleshooting and repair.
• Installation of various network, A/V, and surveillance components.
• Installation and support of POS and payment systems.
• Asset management and documentation.
• Assist with administration of server systems.
• Onboarding/offboarding with user administration.
• Lifting of equipment required at times (printers, furniture, servers, etc.).
• Train new hires in the proper use of hardware and software.

Skills You Bring With You

• Completion of accredited IT program.
• Experience in Service Desk operations and end‑user support.
• Proven discretion and confidentiality of personal information and administration.
• Outstanding verbal and written communication skills.
• Polished interpersonal and organizational skills.
• Ability to ski or snowboard is considered an asset (not a requirement).

The Perks And Benefits You’ll Get To Enjoy

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company‑supported training and professional development opportunities
• Dining discounts within our hotel & resort‑owned outlets
• Retail discounts in our resort‑owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

Why join us?

We are Canada’s second‑largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests. Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals. We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

Apply Now (copy & paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/b55f2b0f-f639-bcec-6d7c-87f6464edb11/apply?source=3598150-CS-58771