IT Support Technician L1 or L2

Red Rhino; Abbotsford; On-site; CAD 30,000 - 60,000; Full time

Job summary

A fast-growing IT services company in Abbotsford is seeking an IT Support Technician to provide exceptional customer service while troubleshooting and maintaining IT systems. The ideal candidate must have a Bachelor’s degree in CIS (or equivalent) and strong analytical and problem-solving skills. This role offers a collaborative and flexible work environment, competitive salary, and opportunities for professional growth and certification.

Benefits

Competitive salary and benefits

Opportunity for certifications

Collaborative work environment

Social events and lunches

Qualifications

• Bachelor's degree in CIS or equivalent certifications or experience in an IT related discipline.
• Comfortable with deploying, managing & troubleshooting Windows workstations.
• Strong networking fundamentals.

Responsibilities

• Resolve support issues as assigned and in line with service level expectations.
• Install, troubleshoot and maintain systems including desktops, servers, networks, and software.
• Provide exceptional customer service to all clients.

Skills

Customer service skills

Strong communication skills

Analytical skills

Problem-solving skills

Time management

Education

Bachelor's degree in CIS or equivalent certifications

Tools

Microsoft 365

Job description

IT Support Technician L1 or L2 Red Rhino is looking for passionate IT professionals who bring their motivation to solve big and small business IT problems. Do you have the drive to implement your ideas and provide outstanding customer outcomes? Are you hoping to grow professionally and personally from a knowledgeable team? If you answered “yes,” keep on reading. Red Rhino is a fast growing and award-winning IT Services company. From our head office in Abbotsford, our team works to provide exceptional support & service. We have a great, close-knit team – we work hard and have fun together. For back-to-back years, we’ve been awarded Canada’s 50 Best Managed IT Companies as well as made the list of top 501 MSPs globally by Channel Futures, the most prominent listing of leading MSPs. We are currently hiring for an IT Support Technician L1 or L2. This person will provide a high level of professional customer service through a variety of telephone, e-mail, remote and on-site support interactions. You're a good fit if you :

• Work with a high level of integrity and honesty
• Have strong customer service skills
• Have strong communication skills, both written and verbal
• Enjoy solving problems
• Enjoy continual learning and growth
• Have a strong work ethic
• Good time management skills
• Strong analytical, problem solving and application troubleshooting skills
• Ability to work independently as well as in a team environment

Responsibilities and Expectations :

• Resolve support issues as assigned and in line with service level expectations
• Install, troubleshoot and maintain systems including desktops, servers, networks, and software
• Ensure all work is carried out and documented in accordance with existing processes and standards
• Conduct onsite service as required. Access to own vehicle (optional).
• Provide exceptional customer service to all clients
• Continuous improvement of self through workshops, certifications, job shadows etc.

Qualifications & Experience :

• Bachelor's degree in CIS or equivalent certifications or experience in an IT related discipline
• Comfortability with deploying, managing & troubleshooting Windows workstations
• Microsoft 365 administration fundamentals
• Strong networking fundamentals
• Familiarity with the following : Windows 10, Office 365, basic networking, Active Directory
• Nice to have but not mandatory : experience with Mac, Windows Servers, Active Directory, networking and firewalls

We offer :

• Competitive salary and benefits commensurate with skills and experience
• Opportunity to do challenging and meaningful work
• Collaborative, fun & flexible work environment
• Opportunity to continue learning and achieve certifications
• Extended health benefits
• Numerous company social events and lunches