IT Support Technician

STACK IT Recruitment; Vaughan; On-site; CAD 30,000 - 60,000; Full time

Job summary

A recruitment agency in IT is hiring a Level 1/1.5 IT Support Technician for a 3-month onsite contract in Vaughan, Ontario. This role involves providing hands-on support during a workstation modernization project, assisting users with new technology and documenting configurations. Ideal candidates will have 1-2 years of IT support experience, familiarity with Windows 10/11, and strong communication skills. This position offers a competitive hourly rate of $20.00 – $30.00.

Benefits

Hands-on project experience

Skill building opportunities

Supportive team environment

Qualifications

• 1–2 years of IT support experience, ideally in a helpdesk or desktop support role.
• Hands-on experience with Windows 10/11 and Microsoft Office 365 applications.
• Strong ability to document technical information clearly.

Responsibilities

• Provide Level 1–1.5 onsite IT support during workstation deployment.
• Assist with Windows 11 workstation preparation and documentation.
• Log work accurately in the ticketing system.

Skills

IT support experience

Customer service skills

Communication skills

Tools

Windows 10/11

Microsoft Office 365

Active Directory

Job description

💡 Enjoy hands‑on IT support and helping users adapt to new technology?

We’re hiring a Level 1/1.5 IT Support Technician for a 3-month onsite contract to support a growing organization during a workstation modernization and deployment project. You’ll work closely with the internal IT team to provide front‑line, people‑focused support, ensuring users are set up correctly, comfortable with their new devices, and able to work productively.

💻 Who You Are

You’re a motivated IT support professional with a strong interest in hands‑on desktop support and end‑user experience. You approach technical issues with a calm, methodical mindset and communicate clearly with users at all levels of technical comfort. You’re eager to continue developing your technical skills, adapt quickly in a project‑driven environment, and support users through technology changes with patience and professionalism.

📍 Work Type

• Location: Vaughan, ON (Fully On‑site – 5 days a week in office)
• Contract Length: 3-month contract
• Vacancy Type: This role is a newly created position

🎯 What You’ll Do (Your Superpowers)

• Provide Level 1–1.5 onsite IT support during a workstation deployment and migration project
• Support users through scheduled 1:1 setup sessions, either at their desk or on their assigned device
• Assist with Windows 11 workstation preparation, including:
• Renaming computers
• Joining devices to the domain
• Installing required software and applications
• Support Microsoft 365 and Active Directory tasks, including basic user setup and troubleshooting
• Install base applications and tools needed for users to work locally or through virtual desktop environments
• Assist with documentation of workstation configurations and asset tracking
• Log work, updates, and resolutions accurately in the ticketing system
• Escalate unresolved or complex issues to senior IT staff as required
• Provide friendly, professional support to users transitioning to new systems and workflows

⭐ What We’re Looking For (Our Wishlist)

• 1–2 years of IT support experience, ideally in a helpdesk, desktop support, or onsite support role
• Hands‑on experience supporting Windows 10/11 in a business environment, Microsoft Office 365 applications, and basic familiarity with Active Directory (user accounts, domain‑joined devices)
• Strong customer service and communication skills
• Ability to document technical information clearly and accurately
• Organized, dependable, and comfortable working independently on assigned tasks

Nice to Have (Not Required)

• Exposure to project‑based IT work or deployments
• Experience using ticketing systems
• Entry‑level certifications (e.g., CompTIA A+)

🔥 What Makes This Role Exciting

• Hands‑On Project Experience – Be part of a real‑world IT modernization initiative
• Skill Building – Strengthen your desktop support, Windows 11, and Microsoft 365 experience
• Supportive Environment – Work closely with a personable, collaborative IT team
• Clear Scope – No on‑call, no after‑hours, and well‑defined responsibilities

Rate: $20.00 – $30.00/hour

📩 Ready to Grow Your IT Career? Apply Now!

At STACK IT Recruitment, we connect technical talent with meaningful opportunities across Canada. If you meet around 70% of the qualifications, we encourage you to apply — we’d love to chat.

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✨ We’re proud to support diversity and inclusion. If you require accommodation during the hiring process, just let us know — we’re happy to help.

AI Use Disclosure: STACK IT uses AI‑enhanced tools to support initial candidate screening and interview note analysis. All assessments and hiring decisions remain human‑led.