IT Support Technician

Government of Yukon; Whitehorse; On-site; CAD 30,000 - 60,000; Full time

Job summary

A governmental body in Whitehorse seeks an IT Support Technician for a full-time term position. Responsibilities include providing departmental computer systems administration and support, primarily in a Microsoft environment. Candidates should have relevant educational background and experience in technical support. The role operates onsite and requires travel within Whitehorse and surrounding communities. Relocation assistance is not provided.

Qualifications

• Education or coursework in computer science.
• Experience providing technical support in a team.
• Experience installing and maintaining computer software and hardware.
• Experience supporting a Microsoft environment.
• Experience creating documentation is an asset.

Responsibilities

• Provide computer systems administration and support.
• Ensure minimal disruption of service for departmental offices.
• Assist in administration of hardware maintenance.

Skills

Technical support

Client service

Communication

Education

Education and/or coursework in computer science or related field

Tools

Microsoft environment

Job description

Job Summary and Requirements

This is a full-time TERM position (anticipatory permanent), working 75 hours bi-weekly to November 25, 2026. Will consider temporary assignments.

At Energy, Mines and Resources, we are committed to a healthy and sustainable resource sector, managed in partnership with Yukoners. We embrace a work environment where problem solving, creativity, teamwork, risk management and personal effort result in the attainment of our goals and those of the public and our clients.

The Finance and Information Management branch provides financial services, support and systems management; IT and information management advice and support (ATIPP and records management etc.); as well as managing the department’s public facing library.

Reporting to the Manager of Information Technology, the IT Support Technician provides departmental computer systems administration and support to EMR offices. This position works with Windows based computers and related peripheral equipment, ensuring minimal disruption of service. It assists in the administration of the hardware maintenance and monitoring contractor performance and client satisfaction and performs other duties as assigned.

For more information about this position, please contact, Frank Molund, Manager of Information Technology, at [e-mail] .

For more information about the recruitment process, please contact, Ravneet Mavi, HR Consultant II, at [e-mail] .

Essential Qualifications

• Education and/or coursework in computer science or related field
• Experience providing technical support in a team environment
• Experience installing and maintaining computer software, hardware, and related computing environments.
• Experience supporting a Microsoft environment
• Experience creating user facing and internal documentation, including policies, procedures, instructions and guidelines is an asset

Candidates who have education, training, and/or experience equivalent to the essential qualifications listed above may be equally considered.

Desired Knowledge, Skills And Suitability

• Demonstrated commitment to excellent client service
• Ability to prioritize, multitask and manage multiple support requests
• Excellent ability to communicate technical information clearly to non-technical users
• Ability to act independently as well as part of a team
• Technical knowledge

Additional Information

Job Requirements

• This position works onsite in an office environment
• This position is required to travel within Whitehorse and the communities

Please note that relocation will not be offered.

Eligibility List

12 months