IT Support Technician

Insight Global; Vancouver; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading IT support company in Vancouver seeks an IT Support Technician to deliver technical support for end-user devices, infrastructure, and Microsoft 365 solutions. The ideal candidate will have 3+ years in technical support, experience with Microsoft Azure, and excellent communication skills. Responsibilities include troubleshooting systems and coordinating with vendors to enhance IT processes. Join a company committed to diversity and inclusion, offering a collaborative work environment.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.
• 3+ years of experience in technical support.
• Experience coordinating with technology vendors for troubleshooting and support.

Responsibilities

• Provide technical support for end-user devices and Microsoft 365 solutions.
• Troubleshoot, diagnose, and maintain systems.
• Act as primary contact for vendors and assist in improving IT processes.

Skills

Technical support

Troubleshooting

Microsoft 365 solutions

Excellent communication skills

Analytical and problem-solving

Education

Bachelor’s degree in Computer Science or related field

Tools

Microsoft Azure

Microsoft 365 / Office 365

Job description

Overview

The IT Support Technician delivers technical support for end-user devices, on-premises infrastructure, and Microsoft 365 solutions. This role covers a broad range of IT and helpdesk services, including troubleshooting, diagnosing, and maintaining systems in adherence with company determined best practices. Acting as the primary contact for vendors, the Technician ensures seamless end-user support while assisting in the design, delivery, and continuous improvement of IT processes and related training materials.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail]. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Responsibilities

• Provide technical support for end-user devices, on-premises infrastructure, and Microsoft 365 solutions.
• Troubleshoot, diagnose, and maintain systems in adherence with company best practices.
• Act as primary contact for vendors and assist in designing, delivering, and continuously improving IT processes and training materials.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience
• 3+ years of experience in technical support
• Experience coordinating with technology vendors for troubleshooting and support
• Deployment and administration of Microsoft Azure environments
• Installation and administration of Microsoft 365 / Office 365
• Exposure to enterprise applications such as ERP, Asset Management, and SCADA (asset, not requirement)
• Excellent communication skills, including the ability to explain technical issues to non technical users
• Strong analytical and problem solving abilities
• Familiarity with process analysis and relevant frameworks
• Ability to work independently and collaboratively
• Service oriented mindset with a commitment to delivering a positive end user experience