IT Support Technician

Skeena-Gold-Silver; Terrace; On-site; CAD 48,000 - 62,000; Full time

Job summary

Skeena-Gold-Silver is seeking a Site IT Support Technician to deliver hands-on IT support for Eskay Creek mine site users, applications, and network infrastructure. The role covers onboarding, troubleshooting, and deployment across multiple remote offices.

Ideal candidates have 3+ years in IT support, a Bachelor's in IT/CS, and experience with Starlink, Ubiquiti, Proxmox/VMware, and iSCSI SAN. Fly-in/fly-out, driving license, and safety focus are valued.

Qualifications

• 3+ years of IT support and infrastructure experience.
• Bachelor's degree in Information Technology, Computer Science, or related field.
• Experience in remote-site or mining project environments is a plus.

Responsibilities

• Provide hands-on IT support for site users, applications, and network/server infrastructure.
• Handle onboarding/offboarding, workstation deployment, and ticketing system updates.

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Starlink equipment

Ubiquiti wireless

Proxmox

VMware

iSCSI SAN

Rajant mesh

Job description

Description

SkeenaGold + Silveris a Canadian mining company with a portfolio of exploration and development projectslocatedin northwest British Columbia, Canada. Our current focus is on the revitalization of the high-grade, past-producing Eskay Creek gold-silver mine. Skeena is committed to leading the industry in reconciliation, diversity, and inclusion and we work in close collaboration with our Indigenous partners,leveragingtheir traditional knowledge and respect for the land.

As a Skeena employee, you will become part of a dynamic, innovative, and results-driven work environment. Together, alongside colleagues of diverse backgrounds and experience you will help usoperatesafely, protect the environment, positively contribute to our localcommunitiesand builda state of the artmine in Canada. Come join our team to be a part of this amazing opportunity!

Reporting to the Director, IT, theSite IT Support Technician provides hands - on IT support for users, applications, and network and server infrastructure across the Eskay site. This role supports onboarding and offboarding, troubleshoots and resolves hardware issues, deploys and supports workstations, peripherals, field - based network equipment, and works across a number of remote site offices and technology deployments at several geographically diverse locations within the Eskay Creek site.

Position Responsibilities (including but not limited to):

IT Support and Troubleshooting

• Act as primary Point of Contact on site for IT.
• Provide technical support and troubleshooting assistance to site-based users, ensuring timely resolution of IT issues.
• Log requests and manage work through the IT ticketing system.
• Accurately follow existing standard operating procedures for routine, repeatable processes such as onboarding and workstation setups.

Infrastructure Support

• Installation, basic configuration, and maintenance of endpoint, server, and network infrastructure.
• Monitor network performance and implement fixes to ensure reliability and efficiency.
• Troubleshoot, deploy and terminate structured network cabling.

Cybersecurity

• Maintain existing security measures to protect against cyber threats and unauthorized access.
• Patch and update software to remediate identified vulnerabilities as directed.
• Utilize your experience and industry best practices to maintain Skeena’s cyber security posture.

Collaboration and Vendor Liaison

• Liaise and collaborate with IT team based in Vancouver, multiple IT vendors, and partners.
• Contribute to the creation of new documentation and standard operating procedures.

Additional Responsibilities

• All other duties as reasonably assigned

The Ideal Candidate:

• Bachelor's degree in Information Technology, Computer Science, a related field or demonstrable experience and firm grasp of technology fundamentals and their usage including endpoint and server operating systems and hardware, managed switches within segregated networks, firewalls and routing, and wireless network equipment and protocols.
• Must possess a valid class 5 driving license

Required Skills/Experience:

• 3+ years of experience in IT support and infrastructure support and administration.
• Strong communication and customer service skills, with the ability to convey information clearly, listen actively, and collaborate effectively with team members and stakeholders.
• Ability to work cooperatively, support colleagues, and contribute to a positive, inclusive work environment
• Adaptable and able to respond to changing conditions, learn quickly, retain a broad set of knowledge, and solve problems efficiently and effectively.
• Commitment to safe work practices, personal accountability, and respect for the well-being of others.
• Experience working and living in a remote-site, Fly In Fly Out role
• Experience working in site-based IT roles during construction phase major infrastructure, or mining projects
• Experience in supporting, deploying and troubleshooting: Starlink equipment, Ubiquiti wireless point-to-point / point-to-multipoint infrastructure, Proxmox and vmware Hypervisors, and iSCSI Storage Attached Network (SAN) devices
• Experience optimizing 802.11x network standards and industrial wireless mesh technologies such as Rajant
• Working at Heights, and JLG rig certificates

Working Conditions

This is a site-based camp job at Eskay Creek Mine site. Additionally, the job is in a fast-paced working environment, with having to manage multiple competing priorities. This position involves working at a remote mine site on a 15 days on/13 days off rotation.

The Eskay Creek Revitalization Project islocatedwithin the Coast Mountains of Northwestern British Columbia and Tahltan Territory. Ground transportation will be provided from local communities to the Eskay Creek Site facilities. For those applicantslocatedelsewhere in western Canada, flight transportation from major urban centers will be provided to the Terrace airport, from which shuttles will provide transportation to the Eskay Creek Camp facilities. Travel time and expenses are subject to Skeena’s Travel Policy.

There will be exposure to extreme temperatures in all seasons including working outdoors in snow, mud, ice, and water conditions, walking to and fromdifferent locationson uneven ground, prolonged periods of standing and physically handling/lifting/moving objects.

Compensation

The expected salary range for this position is CAD $35-45/per hour, in line with the competitive job market for such roles carried out in British Columbia. Salary ranges areguidelinesand any job offer received by a candidate will bedeterminedona number offactors such as relevant education, training, and/or experience.

All Applicants MUST be legally entitled to work in Canada. Priority hiring consideration will be given to Indigenous Nations members whoresidewithin the territories our projects arelocated.

Wethankallcandidatesfortheirinterest,however,onlythoseconsideredforaninterviewwillbecontacted.